Efficiently and accuracy resolve held CI orders. Get orders into production, meeting service levels, while providing exceptional professional written and verbal customer service to our FSRs to maintain bank relationships.
Resolves held CI orders following established processes and procedures, utilizing various tools and methods. Releases or cancels orders appropriately. Clearly documents actions and decisions taken. Partners with financial institutions contacts to validate information as required.
Perform order resolution by placing outbound calls to Financial Institutions and accurately verifying customer and order information. Handle incoming phone calls as required.
May perform a variety of Exception Processing tasks including Auto Screen, Mail Care, Faxes, OPH calls, FSR contact and order entry.
Maintains company quality, accuracy and service levels by meeting or exceeding department performance standards; orders per order productivity goals, adherence to processes, teamwork and quality phone calls.
Basic Qualifications (BQs)
Education and Experience: HS/GED and 6 months of CI experience. Experience working on PC, accurate keyboarding skills. Customer service experience.
Preferred Qualifications (PQs)
Education: High School
Experience: 6 months of CI Experience. Strong verbal and written communication skills. Strong attention to detail.
Additional Basic Qualifications:
Must be 18 years of age or older
Compensation
The compensation range for this position is $15.00 - $17.50 hourly. This position will be eligible for an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
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