Operations Supervisor - Melrose Ave, West Hollywood

About rag & bone 

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.  

We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.  

Job Summary:  

The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store's operations to facilitate a seamless customer experience. The Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization. 

Responsibilities: 

• Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service. 

• Supervise with inventory and stock management 

• Ensure maximization of storage and capacity in all product and supply categories 

• Manage investigation and rectification of inventory discrepancies 

• Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts 

• Ensure timely and consistent communication and follow up for all store maintenance issues 

• Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team 

• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes 

• Have proper understanding of BOH/FOH IT systems, including POS transaction 

• Lead Sales Support team execution of store initiatives 

• Provide training and direction to direct reports, peers, and management 

• Partner with store management to resolve customer service issues 

• Manage customer repairs, dry-cleaning, and alterations programs 

• Meet store and metric goals 

• Ensure brand mission is brought to life and introduced to everyone that walks into our store 

• Maintain a knowledge and understanding of all policies and procedures 

• Consistently act within the core values of rag & bone 

• Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership 

• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere 

Requirements: 

• 2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position 

• Strong background in inventory management, shrink reduction, and operational execution 

• Ability to analyze business reports and make data-driven decisions 

• Ability to work a flexible schedule, including nights, weekends, and holidays. 

Rules we live by | Rules you live by  

Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity 

Have No Fear | Innovate and solve problems 

Own Every Decision | Work together and get results  

Quality Matters | Not only with product, but we see it in our people  

Make Shit Happen | Be disciplined, be competitive 

Benefits:  

• Paid Time Off 

• Clothing Allowance  

• Generous Employee Discount  

• Paid Parental Leave 

• Membership to Calm and access to other wellness benefits 

• Medical, dental, vision and ancillary benefits  

• 401k 

Salary: The target hourly rate for this role is between $30-$31 hourly based on candidates' experience and expectations. 

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.