Operations Manager

📍 Inland Empire, CA & Surrounding Areas

JD Bathroom Remodel Express is a trusted, locally operated remodeling company proudly serving homeowners throughout the Inland Empire. We specialize in stylish, low maintenance, and cost-effective bath and shower systems. Our reputation is built on quality craftsmanship, efficient one day remodels, and an exceptional customer experience from start to finish.

We are seeking an experienced Operations Manager to lead both our installation operations and in home sales performance. This is a full time, hands on leadership role for a driven professional with a strong background in construction and home improvement sales. You will be responsible for managing teams, driving revenue, ensuring installation quality, and delivering outstanding customer satisfaction.

This role is ideal for someone who thrives in a fast paced environment and enjoys owning results across sales, operations, and customer experience.

• Oversee and schedule all bath and shower system installations
• Lead, coach, and support installation crews to ensure timely, high quality workmanship
• Review customer contracts and coordinate product ordering
• Manage warehouse inventory, materials, and vendor relationships
• Handle all permitting, documentation, and CRM updates
• Support installers with on site issues, service calls, and quality control
• Conduct post installation follow ups to ensure customer satisfaction and request referrals
• Analyze job costs, installation efficiency, and service trends for continuous improvement
• Assist in hiring, onboarding, training, and performance management of installation staff
• Maintain accurate records for schedules, timesheets, receipts, and job completions

• Lead and grow a team of in-home sales representatives
• Review appointments scheduled by the inside sales team
• Review sales performance daily, weekly, and monthly and take corrective action as needed
• Prepare and lead ongoing sales and product training meetings
• Set clear expectations and performance goals aligned with company objectives
• Ensure consistent use of iPad presentations, electronic contracts, and CRM systems

• 5 plus years of operations management experience
• 2 plus years of leadership or management experience
• Background in acrylic bath and shower systems is a plus
• Strong leadership, coaching, and team development skills
• Excellent customer service, organization, and communication abilities
• Comfortable using iPads, electronic contracts, and CRM platforms
• Valid driver’s license and clean driving record

• Competitive salary based on experience
• Performance based incentives
• Supportive, professional, and growth oriented work environment
• Long term career growth with a rapidly expanding company

If you are a results driven leader who excels at balancing sales performance, operational excellence, and customer satisfaction, we would love to hear from you. Join a company that values quality, integrity, accountability, and teamwork.