Operations Director

Position Summary

• The Operations Director is a member of the senior management staff of Northeast Community Clinic, responsible for the establishment and implementation of policies and procedures across the organization designed to promote optimal quality, efficiency, profitability and productivity. The Operations Director is responsible for all clinical operations and works closely with the Medical Director to ensure quality of standards and compliance. As a Director, this position is responsible for leading and overseeing the strategic direction, operations and ensures performance of the organization aligns with mission, vision and goals to achieve organizational growth and success

Schedule:

• Flexible, may require some evening and weekends

• Hours worked per week may exceed 40 hours

Primary Duties and Responsibilities

• Supervise and oversee Clinic Managers, Managed Care Department, Transportation/Appointment Scheduler Department and the Operation Department.

• Plans, implements, and evaluates all clinical care services provided by the unit, as well as all associated administrative operations and activities.

• Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; recruits, employs, trains, supervises, and evaluates unit(s) staff.

• Create and support employee development and performance management skills.

• Oversees the overall operations of unit(s) reporting to this position

• Analyzes operations to evaluate performance of the company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, to increase productivity, or policy change.

• Formulate policy and procedures, develop and implement corrective action plans to solve organizational and departmental problems.

• Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.

• Administers programs for selection of sites, construction of buildings, or provision of equipment or supplies.

• Negotiates or approves contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities.

• Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses.

• Other duties as assigned by Executive Director.

• Oversees the development, implementation and evaluation of the clinic services including but not limited to medical, dental, optometry and other specialty programs.

 Minimum Requirements

• Microsoft Office/Word/Excel/Outlook

• Excellent Communication Skills, with the ability to analyze and interpret journals, reports, legal documents, procedures and governmental regulations

• Excellent analytical and reasoning skills

• Ability to relate well to the cultural and ethnic characteristics, as well as the population served by the organization

• Excellent Leadership Skills

• Reliable transportation

• Must be able to travel from facility to facility

• This position requires 10 % travel with frequent travel outside the local area.  

• Extended travel may be required due to conferences, trainings, and meetings with Government Agencies.

Required Education/Experience and/or Licensure/Certification

• Bachelors Degree in Public Health, Nursing, Social Work, related field or higher.  Experience may substitute for education

• Minimum five years clinical and/or medical office management experience, preferably in an ambulatory primary health care setting

• Knowledge of the principles and techniques of grant administration, clinic administration, community organization, fiscal and organizational management

• Commitment to goals and philosophy of Northeast Community Clinic

• Valid CA Driver’s License and Proof of Insurance

Physical Requirements and Working Conditions

• OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.

• The work is majority of the time sedentary in nature. 

• The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds.

• Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.