Business Operations Manager, Marketplace

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We're looking for a Manager, Marketplace Business Operations to join our team. This role is responsible for upleveling our operations and analytics and executing strategic projects. This is a high growth potential role, with a variety of pathways for advancement in the business. 

You’ll report to the Senior Manager, Marketplaces and work from our Santa Ana, CA or Jersey City, NJ offices. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. 

What You’ll Do:

Analytics & Strategy

• Manage portfolio of strategic projects, partnering with stakeholders across the business and owning projects through execution and beyond

• Analyze marketplace trends, recognize opportunities for growth

• Partner with the analytics team to improve reporting

• Operate and maintain our buyer reporting suite, adding new functionality for buyers as needed and auditing reporting for accuracy

• Investigate pricing discrepancies in the market and manage program to update pricing data to ensure freshness

Operations

• Uplevel our operation with automation and process design

• Own the fulfillment and refunds process end-to-end, initiate withdrawals and transfers from the PSA Vault, identify items purchased erroneously and initiate refunds for buyers

• Partner with accounting team to ensure billing statements are accurate and buyers are making timely payments

• Use internal tooling to manage item targeting based on buyer and internal criteria

• Own buyer onboarding process end-to-end, gather necessary information from buyers, create buyer accounts and dashboards, work with accounting to add buyer to ERP system, and add buyer information to all internal tooling

• Maintain the buyer information database, updating with new information as received from buyers

Who You Are:

• Bachelor’s degree and 1-3 years of experience in management consulting, investment banking, private equity, venture capital, or an operating role at a company

• Strategic thinker with experience synthesizing learnings in a business to drive growth

• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously

• Demonstrated ability to take initiative and proactively improve processes and workflows

• Strong communication skills with the ability to partner effectively across teams (e.g., Operations, Accounting, Vault, Grading)

• Comfortable handling sensitive financial and client information with accuracy and discretion

• Proficiency with internal tools, databases, and spreadsheets (Excel/Google Sheets or similar)

• Bonus if you have experience automating processing using off-the-shelf tools

Physical Requirements:

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.

• Hand Use: Regular hand use for various tasks.

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.

• Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds.

• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently. 

• Sitting or Standing: Ability to sit or stand for extended periods of time.

Salary Range: The salary range for this position is $86,000-$120,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

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We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

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If you are based in California, you can read information for California residents here.