Operations Coordinator, Marketplace

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

Marketplaces is a new organization at Collectors, including PSA Offers and eBay consignment in the PSA Vault. We are seeking a detail-oriented and organized Coordinator of Marketplace Operations to join our team. This role is responsible for managing operational tasks and will assist with client account management. The ideal candidate should be ready and willing to roll up their sleeves to learn and improve the inner workings of a growing business, and take pride in executing operational processes smoothly.

You’ll report to the Senior Manager, Marketplaces and work from our Santa Ana, CA or Jersey City, NJ offices. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. 

What You’ll Do:

Operations

• Own the fulfillment process end-to-end, initiate withdrawals and transfers from the PSA Vault and partner with operations teams in the Vault and PSA Grading to ensure buyers receive items within SLA and maintain internal fulfillment tooling

• Identify items purchased erroneously through PSA Offers, own necessary transfers and work with accounting to ensure buyer refunds are processed, work with Vault and Grading teams to resolve damaged or mis-labeled items, track owned inventory acquired as refunds

• Partner with accounting team to ensure billing statements are accurate and buyers are making timely payments

• Use internal tooling to manage item targeting based on buyer and internal criteria

• Other operational processes across PSA Offers and eBay consignment as needed

Account Management

• Partner closely with the Senior Manager, Instant Liquidity who owns client relationships, take direction with a dotted line reporting arrangement

• Own buyer onboarding process end-to-end, gather necessary information from buyers, create buyer accounts and dashboards, work with accounting to add buyer to ERP system, and add buyer information to all internal tooling

• Maintain the buyer information database, updating with new information as received from buyers

• Assist with communicating with buyer clients and addressing client needs as they arise, ensuring that requested changes are addressed promptly

Who you are:

• Bachelor’s degree or 1-3 years of experience in operations, customer care, account management, research, or a related role

• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously

• Demonstrated ability to take initiative and proactively improve processes and workflows

• Strong communication skills with the ability to partner effectively across teams (e.g., Operations, Accounting, Vault, Grading)

• Comfortable handling sensitive financial and client information with accuracy and discretion

• Proficiency with internal tools, databases, and spreadsheets (Excel/Google Sheets or similar)

Hourly Range: The hourly range for this position is $23-$33. Entry level operations positions generally start at an hourly rate of $17. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.