Operations Associate

Ghost is a data-driven distribution platform for the world's largest brands. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock alternative channels for surplus inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L.Catterton), Ghost is one of LA’s fastest-growing startups.

We are seeking a dedicated and meticulous Operations Associate to join our team and support the expansion of our revenue department. If you have an eye for detail and enjoy solving complex problems, we want to hear from you! In this role, you'll have the opportunity to establish valuable connections within the industry and further develop your project management skills, positioning yourself at the forefront of our department's growth.

This position is 100% in office at our Los Angeles headquarters.

About the Role

• Quickly adapt and learn on the fly, supporting a wide range of functions across Sales, Operations, and Accounting as business needs evolve.
• Manage orders from start to finish, from learning buyer and seller preferences to ensuring orders are delivered in a timely and accurate manner.
• Maintain clean and up-to-date records by ensuring key deal information is accurately and promptly captured on our platform and other internal tools,  including receiving reports, issue resolution statuses, shipment updates, and open action items.
• Synthesize documentation from multiple stakeholders to create clear, accurate, and descriptive incident reports that ensure accountability for internal and external partners.
• Communicate proactively and assertively across internal and external teams to drive issue resolution, clarify needs, and follow up on next steps. You’ll act as a central point of contact, ensuring that both sides stay informed and aligned.
• Build processes and explore technical tools to support claims processing and ticket management.

Minimum Qualifications

• 1-2 years of experience working in marketplace operations, customer success, logistics, or a similar role
• Experience working in a fast-paced operations or retail environment is highly preferred. 
• Adept at solving complex problems and implementing change
• Extremely organized and highly motivated to work quickly and efficiently
• Proficiency in Excel and Google Sheets
• Mindset that no task is too big or too small, with a "make it happen" mentality
• Strong attention to detail, ensuring accuracy and excellence in execution
• Strong follow-up and communication skills, both verbal and written
• Fast learner, able to pick up new skills quickly across multiple functional areas

The salary range for this role is $70,000-$75,000, depending on skills and experience.

Benefits we offer: 

• Medical, Vision, and Dental with some plans covered at 100% 
• Competitive compensation and equity structure
• 401K 
• Unlimited PTO 

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.