Operations Associate Postion

This is a remote position.

The Operations Associate supports the day-to-day operations of Impact Connections, ensuring efficient workflows, accurate documentation, and strong coordination across teams. This role may operate as a generalist or within a specialized operations track based on organizational needs, skills, and experience.

• Support daily operational workflows, administrative tasks, and internal processes
  

• Maintain accurate documentation, data entry, and system updates
  

• Coordinate schedules, communications, and cross-team activities
  

• Follow established SOPs while identifying process improvements
  

• Uphold confidentiality, professionalism, and ethical standards
  

• Work collaboratively in a remote, mission-driven environment
  

Operations Associate – Program Operations

• Supports program implementation, timelines, and deliverables
  

• Tracks program activities, outcomes, and reporting requirements
  

• Coordinates with program staff and external partners
  

Operations Associate – Strategic Initiatives

• Supports special projects, pilots, and organizational initiatives
  

• Assists with research, planning, tracking, and internal reporting
  

• Helps operationalize new ideas, partnerships, or growth efforts
  

Operations Associate – Care Operations

• Supports care coordination and service delivery workflows
  

• Assists with intake tracking, follow-ups, and resource documentation
  

• Works closely with Guides, Member Support Specialists, and leadership
  

Clinical Operations Associate

• Supports clinical team operations, scheduling, and documentation
  

• Assists with compliance, supervision coordination, and reporting
  

• Helps maintain systems that support ethical and effective clinical care
  

Operations Associate – Workforce Development

• Supports workforce pipelines
  

• Assists with onboarding, scheduling, training coordination, and tracking
  

• Helps maintain relationships with programs and partners
  

• Hands-on experience supporting real-world operations in a mission-driven organization
  

• Exposure to multiple operations tracks including program, care, clinical, strategic initiatives, and workforce development
  

• Professional development through training, supervision, and mentorship
  

• Opportunity to build transferable skills in operations, systems, and project coordination
  

• Resume-building experience with clear role titles and references upon successful completion
  

• Flexible, remote work environment with structured support
  

• Networking and collaboration with professionals across social services, healthcare, and education
  

• Alignment with equity-centered, whole-person impact work