Operations Associate Manager – Cash Management Services (COO)

About this role:

Wells Fargo is seeking an Operations Associate Manager supporting the Cash Management Services team within Chief Operating Office. For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.

In this role, you will:

• Collaborate and influence all levels of professionals including senior managers
• Ensure timely completion, quality and compliance within the operation area
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Lead team to achieve objectives
• Leverage interpretation of policies, procedures, and compliance requirements
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent
• Provide training, performance, evaluation and coaching of less experienced team
• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Work independently on moderately complex issues and projects

Available location: Preferred location listed below. Relocation assistance is not available for this position.

• 375 Brannan Street, San Francisco, CA

Available shift: Monday-Friday 2:00 p.m. – 11:00 p.m. PT or until work is complete

Required Qualifications:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• Ability to collaborate and execute in a fast paced, high demand, environment while balancing multiple initiatives, priorities, and projects
• Ability to exercise independent judgment to identify and resolve problems
• Ability to interact with integrity and a high level of professionalism with all levels of employees including management
• Ability to manage effectively in a matrixed organization, creating a strong collaborative environment, while developing partnerships with many business and functional areas across the organization
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to be creative, innovative, and proactive in meeting customer and enterprise needs
• Ability to work effectively in an individual and team environment, across all organizational levels, where flexibility, collaboration, and adaptability are important
• Advanced collaboration and influencing skills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstacles
• Advanced communicating and presenting complex information to multiple levels of the organization skills
• Advanced conducting project meetings, presentations (including preparing/presenting executive presentations), and status reporting skills
• Advanced organizational skills with high attention to detail and accuracy
• Advanced process efficiency experience, including process assessment, and recommendations for improvement including large-scale process transformation initiatives
• Demonstrated analytical and quantitative skills; experience using hard data and metrics to make effective business decisions
• Demonstrated experience with audit, independent testing & validation, exam management and/or controls
• Demonstrated experience coaching, developing, inspiring, motivating, and recruiting employees through balanced leadership with a focus on employee engagement, performance management, retention, and succession planning
• Demonstrated leadership experience with demonstrated success with capacity planning, forecasting, selecting talent, ability to effectively drive results, provide feedback/direction, and manage and build relationships with direct and indirect reports in a geographically dispersed team environment
• Experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
• Project management experience including the ability to handle multiple projects concurrently while leading large complex enterprise-level initiatives
• Experience driving organizational change, developing innovative solutions, and delivering results
• Experience with consumer related remediation policy, process, and procedures
• Excellent verbal, written, and interpersonal communication skills with demonstrated experience engaging and influencing stakeholders
• Experience with Wells Fargo Banking Operations processes and procedures
• Experience with Wells Fargo Cash Management Service and/or Cash Vault Services processes and procedures
• Experience with Wells Fargo Operational Process, Risk and Control, including RCSA
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams) skills
• Experience with Wells Fargo programs, systems, and tools such as: CR (Common Recon), eVAS, Hogan, and OIB (Operational Image Browser)

Job Expectations:

• Ability to lift approx. 50 lbs.
• Ability to work outside of regular business hours as business needs require
• Ability to work nights, weekends, and/or holidays, as business needs require
• Adhere to standards outlined with written policy as well as applicable State and Federal regulations
• This position is not eligible for Visa sponsorship
• Willingness to work 100% on-site at stated location on the job opening

IMPORTANT INFORMATION: 

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
• Once your application is received, Wells Fargo will make initial contact with you via e-mail
• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. If your contact information has changed, please update prior to applying to this position
• Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.