Operations Associate, Implementation

Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.

Nimble is looking for a motivated, self-starting and experienced onboarding / implementation professional to join our growing Operations team. In this role, you will be managing the implementation cycle of a new Nimble partner pharmacy. You’ll work closely with multiple internal orgs including Sales, Success, and Engineering. A person that will succeed in this role is someone who has a high level of ownership, is detail-oriented, and able to operate independently. 

You will:

• Onboard new pharmacies to the Nimble platform ensuring they meet Nimble's requirements
• Align pharmacies on Nimble's implementation process, next steps, and expectations for launching with Nimble
• Maintain up-to-date documentation for pharmacies in Nimble's CRM system (Salesforce) and internal admin systems
• Train pharmacy owners and staff on Nimble's product, expectations, and workflows to ensure a successful platform launch and overall patient satisfaction
• Develop and apply best practices and strategies for the use of Nimble's products for patients and pharmacies
• Interact and communicate regularly with internal and external stakeholders to provide a comprehensive and speedy launch to pharmacy partners

What you bring:

• 2+ years of combined experience in onboarding, client success, sales, new partner training, and/or implementation process development
• Bachelor’s degree
• Proactive and confident partner guidance through new Nimble processes
• Positive attitude and ability to work in a fast-paced, constantly evolving environment
• Organized self-starter who pays close attention to details
• Comfortable working in the gray with experience documenting standard operating procedures

What's in it for you:

• Compassionate and driven colleagues in a fun environment where success is celebrated
• Rare opportunity to change an industry and lives of millions
• We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
• Medical / Dental / Vision / 401K package that fits your needs
• Generous Vacation Policy - work hard and take time when you need it
• 11 Paid Holidays
• Work in a beautiful new office near the Irvine Spectrum Center

At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!

Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.