Operations Analyst, Public Sector Contracts Management

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Operations Analyst, Public Sector Contracts Management-Remote

Job Summary:

The Operations Analyst, Public Sector Contracts Management is responsible for managing the strategic and efficient assignments of Contracts Management personnel for service requests by the Public Sector business teams and for other projects, and maintaining metrics for team SLAs. This role requires a strong understanding of Contracts Management and Project Management principles, excellent analytical skills, and the ability to collaborate effectively with team members and business leadership.

The Operations Analyst plays a key role in ensuring timely processing of work assignments and adherence to Contracts Management SLAs. The Operations Analyst will work closely with Contracts Managers and other team members to understand business priorities, current workloads of individual Contracts team members, and individual skill sets so as to be able to assign or reassign tasks effectively for the full lifecycle of Public Sector contracts. This role requires strong organizational, communication, and prioritization skills to optimize team performance. 

Responsibilities:

• Analyze existing workflows and identify opportunities for streamlining, automation, and efficiency gains across various functions (e.g., contracts, compliance, billing, sales, account management).

• Develop, implement, and document best practices, policies, and procedures to improve department operations.

• Lead or support projects focused on process improvement, from initial assessment to implementation and change management.

• Forecast resource needs based on project demands and anticipated workload.

• Identify and address resource gaps and potential bottlenecks.

• Monitor resource utilization and identify and implement strategies to maximize resource efficiency.

• Maintain and analyze records of resource availability, utilization, and allocation to identify trends and inform decision-making.

• Maintain templates, job aids, training materials, and other resources. Contribute to the maintenance of a centralized knowledge base for contract-related processes. 

• Assist in the onboarding of new personnel.

• Serve as a central point of contact for task-related inquiries and provide necessary clarifications.

• Escalate issues or potential delays to the Contracts Manager in a timely manner.

• Contribute to the development and maintenance of task assignment guidelines and best practices.

• Participate in team meetings and contribute to discussions on process improvements.

• Work collaboratively with Contracts Managers, Legal Counsel, and other stakeholders.

Job Requirements

• Uncompromising integrity and dependability.

• Familiarity with project management methodologies.

• Understanding of legal terminology and contract principles.

• Bachelor's degree in business administration, project management, or a related field.

• Proven experience in resource management, preferably in a contracts management or project-oriented environment.

• Strong understanding of Contracts Management principles, practices, and contract lifecycle management processes.

• Excellent analytical and problem-solving skills.

• Proficiency in resource management software and tools, contract management systems (CMS), document management systems, Google Workspace and Microsoft Office Suite.

• Strong written and verbal communication and interpersonal skills.

• Excellent organizational and time management skills with the ability to prioritize tasks effectively, and a strong attention to detail and accuracy.

• Proven ability to work independently and manage multiple tasks simultaneously in a fast-paced and dynamic environment.

• Ability to analyze information and make sound decisions regarding task allocation.

• Proactive and solution-oriented approach.

Education & Key Competencies:

Bachelor’s degree plus a minimum of 5 years of relevant work experience

• Organization and Planning: Ability to prioritize, plan, and organize work efficiently.

• Communication: Effectively conveys information and ideas both verbally and in writing.

• Collaboration: Works effectively with others to achieve common goals.

• Problem-Solving: Identifies and resolves issues effectively.

• Attention to Detail: Ensures accuracy and completeness of information.

• Time Management: Manages time effectively to meet deadlines.

• Decision-Making: Makes sound and timely decisions.

This position reports to the Director of Public Sector Contracts Management.