Operations ACH Investigations Analyst

Job Description
You have a minimum of 2 years of banking experience with the ability to multi-task while ensuring to complete assigned tasks with deliverable timeframes. This is the team for you.
As an Operations ACH Investigations Analyst within the Payments Lifecycle team at JPMorganChase, you will receive, research, record, resolve, and respond to ACH related inquiries within the department's target goals. You will handle high level, intricate, escalated investigations while assisting co-workers and handling additional assigned duties.
Job Responsibilities

• Research and respond to ACH Investigations received via E-serve, e-mail, fax, mail, swift to department standards.
• Delegate work and monitor queues, collect and report daily activity/ production of work group to ensure processing efficiency.
• Assist with OTM approvals/uploads for check deposits .
• Process bulk resolves, as directed by management .
• Work with Global leads/managers, as required, to ensure work is handled appropriately and escalations resolved timely
• Provide input regarding work distribution and tasks assigned to staff .
• Provide guidance to staff on complex or out of the norm investigations , including escalations, seeking further guidance from managers, as needed .

Required Qualifications, Capabilities, and Skills

• Minimum of 2 Years in banking role.
• Ability to multi-task while ensuring to complete assigned tasks with deliverable timeframes.
• Ability to prioritize work and manage time effectively in order to complete assigned tasks/cases.
• Quick learner able to work with minimal supervision once trained and able to make sound decisions aligned with department objectives and standard operating procedures.
• Ability to demonstrate high level understanding/increased knowledge of ACH network and department procedures.
• Familiar with Quality and Procedure Policies and m ust have extensive knowledge of the systems available to service customers.
• Ability to handle escalated issues with knowledge of rules and regulations governing ACH originations.

Preferred Qualifications, Capabilities, and Skills

• Professional aptitude allowing for interacting with individuals with-in all levels of the organization.
• Ability to effectively build and maintains working relationships with all levels of employees within and outside of the department.
• Communicates clearly and concisely; listens well.
• Ability to be empathetic to customer needs/ frustrations and quick to provide necessary resolution.
• Ability to demonstrate clear and concise written communication skills.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.