Operations Account Manager

Job Title:

Operations Account Manager

Location:

TX - Dallas/Irving

What you'll do:

As a Operations Account Manager you'll be lead a team of Operations Account Representatives who are responsible for the operational management of client relationships, ensuring quality client service by maintaining client accounts (pipeline management); including managing aged loans, leading regular client calls, and escalations as needed. You'll also lead your team in facilitating loan review throughput, meeting client and organizational expectations regarding service level, productivity, and quality. Partner with different lines of business and internal operational support teams to deliver a superior client experience to our correspondent clients. You'll work with our correspondent clients, Sales Partners and internal groups ensuring frictionless client service.

• Drive the team to reach productivity and quality goals. Achieve 95% productivity, 85% quality, 90% completion with SLA, less than 4% aged pipeline, less than .90 conditions per loan.
• Manage seller complaints as needed – focusing on the smallest of details to ensure prevention versus reaction to client concerns.
• Timely completion of management routines: manager reviews, side by sides, 1:1 sessions, coaching and more.
• Constantly analyze current process for ways to increase productivity and quality while cutting cost by driving minimum of 2 process improvement initiatives at any given time.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What you'll need:

• 5+ years of related experience in Mortgage Operations Management, Mortgage Operations or similar field.
• Bachelor's degree in related field required.
• Previous leadership experience preferred.
• Intermediate to advanced knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate knowledge of Microsoft Office Products.
• Advanced speaking and writing communication skills.

Compensation: Salary range for new hires is generally $92,450.00 - $114,203.33 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

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