Operations Account Executive

Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food.  It was an immediate hit.  When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born. 
Fooda pioneered the concept of rotating popup restaurants inside offices.  Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.  Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview:
As an Operations Account Executive you will play a crucial role in helping manage daily operations for the Los Angeles market.  Your “North Star” is ensuring that we provide a consistently exceptional lunch experience for our clients and their employees.  You will work closely with the Operations Manager and handle inbound requests from clients, manage the part-time team, and provide on-site support at client sites.  This role requires ~40% local travel within the Greater Los Angeles area. 
What You’ll Be Doing:

• Manage the daily operations of the Los Angeles, including Popup and Delivery program management.
• Serve as the client-facing point of contact, such as day-of support and communication, recurring meetings, billing and technology questions, and Business Reviews.
• Receive and respond to inbound customer support channel.
• Manage the On-Site Coordinator Team on a day-to-day basis, including scheduling and coaching.
• Assist with client launches and site audits.
• Ensure systems validation and accuracy for new launches within Fooda systems.
• Collaborate with other members of the Operations team to achieve an excellent service experience day in and day out.

Who You Are:

• You love process, work fast and care about the details
• You are very organized and detail oriented. Type-A personality is a plus!
• You are savvy with technology and will be comfortable in a fast-paced startup
• You are optimistic in the face of problems and know that you’re capable of finding solutions
• You think quick on your feet and can make quick, sound decisions
• You can lift and carry up to 40 lbs. and stand for up to two hours
• You have strong communication skills and are comfortable giving direction.

What We’ll Hook You Up With:

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Monthly cell phone stipend
• Company issued laptop
• Daily subsidized lunch program (ours!) 
• A fulfilling, challenging adventure of a work experience

The salary range for this role is $65,000-$75,000. The salary is dependent on a number of factors including but not limited to: work experience, training, locations and skills.