Operational Performance and Benchmarking Analytics Coordinator

GENERAL OVERVIEW:

The Operational Performance and Benchmarking Analytics Coordinator (OPBAC) role encompasses all activities required to measure our organization's performance relative to similar organizations in our industry. This includes collecting and submitting data and producing actionable reporting as supported by the Enterprise's benchmarking tool(s) for assigned entities and departments. The OPBAC is instrumental in ensuring that appropriate staff from within each facility provide and maintain essential data elements required to produce reliable and actionable data with each montly or quarterly submission. An understanding of hospital and clinical operations along with the utmost attention to the quality, integrity and completeness of data submissions are essential.
Internal-facing responsibilities include creating awareness of the benchmarking process, serving as the direct contact for assigned department managers, onboarding new managers with respect to their roles/responsibilities/expectations related to operational performance and benchmarking, and disseminating reports/conducting department manager report training.
External-facing responsibilities include serving as liaison to the vendor support team, networking with peer hospitals, and participating in vendor-led discussions, projects, and learning opportunities.
The OPBAC must be able to review and comprehend program release notes, call information, and other communications to stay current in program updates and best practices for data submission and reporting utilization.
 

ESSENTIAL RESPONSIBILITIES

• Timely and accurate submission of all data required for benchmarking on a monthly or quarterly basis according to published guidelines. This includes staying current with program updates, pulling and loading financial, payroll and charge data, and working with facility and department leaders to ensure key elements used in determining comparison groups are up-to-date. (75%)
• Internal support activities including but not limited to creating awareness of the benchmarking process, serving as the direct contact for department managers, onboarding new managers with respect to their roles/responsibilities/expectations related to operational performance and benchmarking, and disseminating reports/conducting department manager report training. (10%)
• External support activities including but not limited to networking with peer hospitals, interacting with system vendors, and participating in learning opportunities. (5%)
• Administrative support tasks including but not limited to maintaining comparison groups, coordinating with IT to ensure required data extracts/feeds are produced and submitted accurately and timely, and trouble-shooting user permission issues. (5%)
• Other duties as assigned. (5%)

QUALIFICATIONS:

Required

• Bachelor’s degree in accounting, business administration, hospital operations, or related field OR 6 years of relevant experience in lieu of bachelor's degree.   
• 5 years of experience in benchmarking, decision support or other relevant financial reporting experience.
• 5 years of experience in data analysis and presentation.
• 5 years of experience in a clinical setting or general understanding of hopsital/physician practice operations.
• 5 years of experience in the healthcare industry, particularly as it relates to hospitals or other providers.

Preferred

• Master's degree in MBA, MIS, or Related Field.
• Relevant technical certifications (SQL, Tableau, Alteryx, etc.)
• Relevant HFMA certification (CHFP, CSAF, or CSBI)
• Healthcare benchmarking system certification (Vizient, etc)
• 1 year of Project Management Experience.

​SKILLS:

• Proficient in Microsoft Office (Excel, Powerpoint, Word, etc.)
• Demonstrated mastery of an industry-recognized benchmarking within a clinical or healthcare setting
• Ability to extract, transform, or otherwise manipulate large quantities of data in order to support business needs
• Ability to juggle multiple projects at once and manage time effectively, in order to meet established deadlines
• Strong communication and interpersonal skills with the ability to develop partnerships across the organization
• Constant desire to improve existing technical tools/processes, in order to realize gains in reliability, performance, or user-friendliness
• Ability to use data visualization tools to identify timely business insights and educate others to do the same
• Self-starter who takes initiative, and drives progress on major projects without being asked or with minimal supervision

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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