The Account Manager oversees food service operations for a client, managing staff and ensuring exceptional customer service while meeting financial goals.
Position Overview:
The Account Manager will manage a dynamic food & beverage program for a Fooda Enterprise client onsite. This person will be the direct liaison to the client contacts, Fooda’s restaurant partner network, and responsible for the day-to-day performance of the operation.
This role’s north star is creating an exceptional customer experience day-in and day-out. The Account Manager is responsible for food service operations, as well as meeting and exceeding client objectives, customer expectations, and financial goals. This role requires you to be based in Los Angeles County and on-site at the client’s corporate campus every day ensuring the highest level of operations, client engagement, and account management.
Who You Are:
The Account Manager will manage a dynamic food & beverage program for a Fooda Enterprise client onsite. This person will be the direct liaison to the client contacts, Fooda’s restaurant partner network, and responsible for the day-to-day performance of the operation.
This role’s north star is creating an exceptional customer experience day-in and day-out. The Account Manager is responsible for food service operations, as well as meeting and exceeding client objectives, customer expectations, and financial goals. This role requires you to be based in Los Angeles County and on-site at the client’s corporate campus every day ensuring the highest level of operations, client engagement, and account management.
Who You Are:
- You love building relationships and enjoy customer service.
- You are optimistic in the face of problems and capable of finding solutions quickly and effectively.
- You are organized and detail oriented--Type-A personality is a plus!
- You have experience with a food service organization.
- You have experience managing hourly or full-time staff.
- History of successful client relationships and interactions.
- Demonstrate a growth mindset; continue to execute day to day existing operations while also implementing new processes that drive operational excellence.
- Supervising day-to-day food service operations of a Fooda Enterprise client with programs across multiple buildings on their corporate campus, ensuring the “Service Experience” of Fooda is consistently offered to all customers.
- Inventory management, ordering, receiving, and restocking of grab-and-go products, beverages, and snacks.
- Oversee daily arrival, set up, and service of multiple restaurants each day.
- Recruit, coach, and manage hourly staff who will assist you in executing day-to-day service, including restocking, restaurant management, and customer engagement.
- Create a monthly restaurant schedule to optimize for variety, performance, and customer preferences.
- Generate creative, practical solutions to maximize and improve the service experience and “look and “feel” of how our programs interact with the physical space.
- Provide customer support on-site and through digital channels.
- Weekly accounting responsibilities, submit invoices, and ensure all financial entries are documented properly within Fooda’s systems.
- Establish and maintain a positive, productive relationship with the client.
- Competitive market salary and stock options, based on experience
- Comprehensive health, dental and vision plans
- 401k retirement plan with company match
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Monthly cell phone stipend
- Company issued laptop
- Daily subsidized lunch program (ours!)
- A fulfilling, challenging adventure of a work experience
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