Assist clients in planning cruise vacations by researching ships, itineraries, cabins, and destinations; prepare quotes and itineraries; confirm bookings with suppliers; maintain accurate client records; communicate with clients and provide excellent customer service throughout the booking process. Remote, home-based role.
We are seeking a motivated and detail-oriented Online Cruise Travel Coordinator to join our team. In this role, you will assist clients with planning cruise vacations by researching cruise lines, itineraries, cabin options, and onboard experiences. You’ll prepare customized quotes, organize travel details, and help ensure a smooth and enjoyable booking process from start to finish. This position is ideal for someone who enjoys planning, customer service, and helping others create unforgettable cruise adventures—all from a remote, home-based workspace.
Key Responsibilities:
- Research and recommend cruise itineraries, ships, cabins, and destinations
- Prepare quotes, proposals, and complete travel itineraries based on client needs
- Communicate with clients to gather details, provide updates, and answer general questions
- Coordinate with cruise line partners and suppliers to confirm bookings and special requests
- Maintain accurate client records, confirmations, and booking information
- Provide exceptional service to ensure client satisfaction and a seamless cruise experience
Requirements
- Strong communication and interpersonal skills
- Excellent organizational skills with strong attention to detail
- Proficiency with basic computer skills (email, web browsing, Microsoft Office or Google Workspace)
- Ability to work independently, multitask, and meet deadlines
- Reliable internet connection and a distraction-free workspace
- Customer service, hospitality, or administrative experience is a plus but not required
Benefits
- Flexible remote work schedule
- Supportive and collaborative team environment
- Opportunities for growth within the travel and hospitality industry
- Access to exclusive travel discounts and perks after meeting eligibility requirements
- A rewarding role helping clients plan memorable cruise vacations
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