Onboarding Specialist

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.

With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint.

We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness.

The Role: 

Our partners are the most important piece of the pie. They are the heart of the industry and what makes the arketa experience special and unique. Our customer experience team represents the voice of the customer. If you're comfortable speaking with new customers, building relationships and demonstrating how our product can help instructors grow their businesses this job is for you. Yoga/group fitness instructors already using arketa is a big plus!

What You’ll Do:

• Perform 1:1 onboarding for studios, branded mobile apps and enterprise customers end to end via Zoom

• Ensure customer’s data is successfully migrated

• Deliver engaging and complete trainings to ensure customers are supported to go live

• Communicate with our customers per day via email, live chat and phone to answer any questions and improve the arketa experience

• Expand and improve on our onboarding and migrations processes to improve efficiency

• Become an expert on all things arketa

• Go above and beyond in creating a magical experience for our customers

• Identify churn risks and upsell opportunity

• Build long term relationships to foster brand loyalty and excitement for the product

• Report on insights + industry feedback from customers to improve product features

• Be a connector - sense when our partners should connect to elevate their onboarding experience & beyond

 What We’re Looking For:

• 1-3 years experience in a Customer Success, technology or studio management role

• Connect. You love meeting new people and sharing arketa's mission of empowering new and current business owners.

• You are empathetic and understand how your customers succeed by stepping into their shoes

• A guest experience mindset: has good judgment about how to assess and resolve a customer problem in a thoughtful way.

• Ability to identify opportunities for process improvement that contributes to a first-class customer experience.

• Demonstrated ability to explain complex issues clearly

• Excellent communication skills -- written, verbal, presentation

• Great at multi-tasking. Able to prioritize and manage numerous requests and time demands concurrently, while achieving goals.

• Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals.

• Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected

• Four-year post-secondary education/Bachelor's degree (preferred)

• BONUS: You are an evangelist of arketa - you already use the product or are obsessed with teaching others how to best use it

What We Offer: 

• Competitive Salary, Stock Options, and Performance-based Bonuses

• Comprehensive Medical, Vision and Dental Insurance 

• Unlimited PTO 

• Annual Company Offsites

• Wellness Reimbursement 

• Catered Lunches/Snacks

• Ownership and Opportunity for Advancement

For this role, the estimated annual base salary range is $50,000–$60,000, depending on experience and qualifications. In addition to base pay, we offer equity and performance-based bonuses as part of our total compensation package. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process.

Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.