Onboarding Specialist (Administrative)

Who is Whip Around?

Whip Around is a growing SaaS company in the fleet technology arena and our product helps fleet operators easily manage the maintenance and inspections of their vehicles. Taking the industry through a digital transformation, Whip Around is quickly becoming the software platform of choice for business owners, fleet managers and drivers.

Team culture is at the heart of our success, with personal improvement being just as important as company outcomes. We now boast a senior leadership team with experience from numerous successful global businesses and our Implementation team is looking for an employee who is excited to learn from and support an extremely high performing team. 

What success will look like:

As an Onboarding Specialist you’ll provide support to Whip Around’s customers and employees through a variety of pathways. This role will work directly with the Implementation team, Customer Success Managers, and the Whip Around management team.

 Key Responsibilities

• Pickup and deposit checks (WA P.O. Box pickup)
• Assist in setting up new client accounts in the Whip Around software platform
• Coordinate with teams to integrate new accounts with partner companies

• Help create and customize inspection forms and preventative maintenance programs per client needs

• Coordinate initial kick-off calls and training sessions for customers.

• May follow up with clients to ensure product adoption
• Train Tier 4 Whip Around customers

What you’ll bring to the role:

• Required: 
• Excel skills at an Intermediate level or higher
• Ability to quickly learn and proficiently utilize various software applications
• Customer service mindset, with the goal of consistently providing a “Wow!” experience to our customers
• Ability to effectively communicate, both verbally and in writing, with clients and colleagues
• Detail oriented, with the ability to complete tasks quickly and accurately, especially when handling documents, scheduling, and data entry
• Self-motivated employee with strong time management skills
• Willingness to ask “what else can I help you with?”

• Unlimited PTO: Never worry about running out of leave again - use your paid time however you wish!
• Subsidized Healthcare: We offer a range of generously subsidized healthcare plans to suit you and your loved ones.
• Retirement Support: We offer 401(k) matching to support retirement.
• Family-Friendly: We offer a paid parental leave and additional support for primary and non-primary caregivers.
• Growth & Development: We support all members of our team with professional development plans, with the opportunity to participate in extra learning to grow their skills and careers.
• Team Fun: We host regular team lunches, happy hours, events and get togethers for our teams to come together and celebrate with each other.

If you are excited about the opportunity to work in fast paced, scaling SaaS company full of driven, hard-working people then please hit the "Apply for this job" below.

Whip Around is a place of continuous learning and growth, so if you're not sure you tick all the boxes but feel you have what it takes, please apply, we would love to hear from you!

Following your application, a member of the Whip Around Team will be in touch. If you have any accessibility requirements you can then let us know so we can assist throughout the process.

We participate in E‑Verify and will verify employment eligibility via Form I‑9. The notice of E‑Verify Participation and Right to Work posters can be found .