The Onboarding Product Training Specialist will develop training and documentation resources, ensure product knowledge, and drive improvements in training processes for the Customer Experience team and customers.
About Opus1
At Opus1, we’re building the most powerful platform for music and performing arts schools to run their businesses. Our mission is to help schools simplify operations, grow their programs, and deliver unforgettable experiences to students.
The Customer Experience team is at the heart of this mission. We don’t just help our customers onboard successfully—we’re building the foundation of training, education, and product knowledge that enables scale across the business. We’re now hiring an Onboarding Product Training Specialist to become our in-house product expert and help define the future of how Opus1 trains both our internal team and our customers.
The Role
This is an individual contributor role with a specialized focus. You will become the go-to expert on Opus1’s product, shaping how our Customer Experience team builds knowledge, how our customers learn, and how we maintain strong product documentation. You’ll play a central role in making sure every customer-facing teammate is empowered with the right product insights, and every customer has access to clear, accurate, and up-to-date guidance.
What You’ll Do
• Serve as the product knowledge expert on the Onboarding team, building deep expertise across all modules and workflows
• Develop and deliver internal training for the CX team, ensuring every teammate is equipped with the knowledge to support customers
• Create and maintain customer-facing product documentation, including onboarding guides, training resources, and self-service materials
• Establish and drive a documentation hygiene program, ensuring our resources are accurate, up-to-date, and easy to use
• Champion the voice of the customer and CX team, proactively communicating where improvements to training, processes, or documentation are needed
• Shape the future of product education, laying the groundwork for scalable training programs as Opus1 grows
What We’re Looking For
• 4–5 years of experience in onboarding, training, technical writing, or customer-facing SaaS roles
• Deep curiosity and motivation to become a product expert and share that knowledge with others
• Ability to design training content and documentation that is clear, engaging, and easy for both teammates and customers to absorb and apply
• Strong written and verbal communication skills, with the ability to make complex workflows simple and easy to understand
• Detail-oriented and highly organized—comfortable owning a documentation program and keeping it current
• Motivated to communicate and drive change, raising gaps and pushing for improvements in how we train and support customers
• Thrives in a fast-moving startup environment where processes are still being defined
Why Join Us
• Take ownership of a new, high-impact role on the Onboarding team with a clear path to influence
• Shape how Opus1 trains and educates both our internal team and our customers
• Be a core part of the customer experience engine that fuels adoption, retention, and growth
• Fully remote role with flexibility to work from anywhere in the U.S.
Top Skills
Documentation Tools
SaaS
Technical Writing
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