As an Onboarding Manager, you will guide new clients through the onboarding process for software products, ensuring they meet milestones and adopt the platform successfully while collaborating with internal teams.
Enumerate is looking for a Customer Onboarding Manager to join our team!
Enumerate is hiring an Onboarding Manager, to ensure that our customers are successfully onboarded to the Enumerate platform, guiding them through the process to ensure smooth transitions and product adoption. You will work closely with multiple internal teams and serve as the main point of contact for new clients, helping them achieve their onboarding milestones. If you thrive on creating positive customer experiences and enjoy building long-lasting client relationships, we want to hear from you.
Who will love this job:
- Someone passionate about guiding clients through software onboarding and ensuring their successful realization of product value.
- Someone who thrives in a client-facing role and enjoys solving challenges with a consultative approach.
- Someone who is proactive in problem-solving and detail-oriented in managing multiple onboarding projects simultaneously.
What you will do:
- Serve as the main point of contact for new clients during the onboarding and implementation process.
- Guide clients through the activation, implementation and adoption of our Central, Engage and Payments software products, ensuring they achieve all milestones in a timely manner.
- Collaborate with internal teams such as Sales, Implementation, Customer Success, and Product to ensure seamless transitions.
- Provide training and guidance to clients to help them understand and adopt the platform efficiently.
- Monitor the progress of each onboarding project, ensuring deadlines and client expectations are met.
- Conduct regular check-ins with clients to troubleshoot issues, provide Tier 1 support, and track progress while customers are in the onboarding phase of their journey.
- Document and maintain accurate onboarding records in the company’s systems.
- Identify areas for improvement in the onboarding process and propose new methods to optimize efficiency and client satisfaction.
- Participate in project scoping and resource allocation discussions to ensure proper execution of onboarding plans.
Who you are:
- A client-focused individual with a passion for providing exceptional onboarding experiences.
- Strong communicator, both written and verbal, able to simplify complex technical topics for clients, while proactively setting and managing expectations throughout the onboarding process.
- Excellent at multitasking and managing multiple projects with attention to detail and client needs.
- Someone who takes full ownership of the customer experience, ensuring clients feel supported and confident throughout their onboarding journey.
- Able to collaborate effectively across departments to ensure smooth onboarding and product adoption.
- Process-oriented with the ability to identify and suggest improvements to workflows and customer journeys.
Requirements:
- 2-4 years of experience in SaaS implementation
- Experience in fintech or property tech is a plus
- Proven ability to manage multiple clients and projects simultaneously.
- Excellent communication skills, with the ability to manage client relationships effectively.
- Familiarity with project management and onboarding tools is a plus.
- Bachelor's degree in a related field is preferred but not required.
The pay range is inclusive of base salary plus any applicable bonuses or commissions.
Total compensation pay range (annual salary):
$60,000—$71,000 USD
Similar Jobs
Edtech • Information Technology • Software
The Sr Manager, ProServe Onboarding leads the onboarding strategy for enterprise customers, ensuring quick value realization and operational excellence through team management and collaboration.
Top Skills:
ConsultingEnterprise TechnologyProcess OptimizationProgram Delivery
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Consulting • Generative AI • Big Data Analytics
As an Associate Technical Onboarding Manager, you will manage the onboarding process for new customers, gather technical requirements, and ensure quality customer experience through project management.
Top Skills:
Artificial IntelligenceAws Cloud Technologies
Marketing Tech • Real Estate • Software • PropTech • SEO
As Manager of Onboarding, you will lead and develop a team responsible for ensuring a smooth client onboarding process, manage performance metrics, handle client escalations, and drive process improvements while collaborating with cross-functional teams.
Top Skills:
Bi ToolsCRMProject Management Tools
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
