Office Manager, Workplace Experience

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits and support you need to succeed.

The Office Manager, Workplace Experience is responsible for creating a world-class in-office experience for employees to focus on their roles and make connections.  This dynamic role will manage daily office operations, organize exciting events, handle facilities management, and provide support with hospitality in mind. 

This role is required to be in our San Francisco office five days a week, and may require early and after hours as needed.

In this role, you will:

• Collaborate and participate across the global Workplace network

• Create a positive, engaging, and inclusive workplace experience where our people can do their best work

• Manage ongoing office operations, creating a clean, organized, and functional environment for all OpenTable employees and visitors

• Manage vendors related to the office, including existing contracts and developing new relationships

• Manage onsite food and beverage catering including snacks and lunches

• Oversight and ordering of office supplies, shipping and mail distribution

• Provide light assistance to our co-locations

• Plan, coordinate, implement all aspects of various company community outings & in-office events including decorations, setup, and breakdown. Partner with IT for AV needs.

• Maintain office calendar and Wiki page

• Collaborate with Office Lead to build and present monthly house meetings

• Partner with Events teams to facilitate localized approach to programs and initiatives across the workplace footprint (e.g. Do Good Week, Sustainability, Diversity & Inclusion, All Hands, Offsites, etc.)

• Coordinate with IT and P&C for new hire equipment setup and collection

• Find opportunities to enhance office environment, operational standards, and processes

• Partner with the Regional People Partner on any incidents and return to work processes

• Assist local office leadership with ad hoc administrative tasks

• Respond to emergencies and urgent issues promptly and appropriately

• Act as Floor Warden for local Life Safety drills and events

• Partner with Real Estate on facilities and office footprint operations, including (but not limited to):

• Implementation and upkeep of safety procedures and physical security protocols (e.g. safety teams, first aid, paperwork audits, etc.)

• Office moves and refurbishments

• Upkeep of office functionality (e.g. repairs, furniture, power, lights, pantry equipment, etc.)

• Perform other responsibilities as directed by the Workplace Manager.

Please apply if:

• 2-3+ years of experience in workplace experience or workplace operations in a corporate environment

• Ability to lift 40lbs

• Able to maintain professionalism and discretion

• Strong organizational skills with great attention to detail

• Strong communication skills (verbal, written, and listening)

• Strong interpersonal skills; professional, friendly demeanor; desire to assist others and face challenges head on

• Strong time management, set priorities and meet timelines

• Hospitality mindset

• Collaborative teammate

• Proactive, quick on your feet and forward thinker, anticipating the needs of others

• Ability to balance multiple detailed tasks simultaneously and independently, and the ability to adapt to changing roles and priorities

• Flexible, positive, upbeat, and has a can do and roll up the sleeves attitude

• Proficiency with Mac or Windows operating system, Slack, and Google Suite apps.

Bonus qualifications:

• Experience in office moves and build outs

• Experience in rolling out workplace programs

• Experience in facility management

Benefits:

• Generous paid vacation

• Day off on your birthday

• Company matched retirement plans

• Health, dental and vision insurance plans

• Flexible Spending Accounts

• Headspace Subscription

• Drinks, coffee, snacks, games

• Catered lunch 2 days/week

• Universal Paid Parental leave

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $80,000 - 93,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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