As a NOC & SOC Analyst, you will respond to incidents, gather information, and ensure resolutions in a 24/7 operations environment.
As a NOC & SOC Analyst within our Managed Services team, you’ll play a critical role in maintaining the health and security of customer environments. You will act as the first line of defense, responding swiftly to issues and incidents, gathering key context, and ensuring resolutions through defined processes and escalations. This is a 24/7 operations role requiring a proactive mindset and strong technical foundations.
Key Responsibilities
- Serve as the first responder on relevant communication channels, adhering to defined SLA timelines.
- Gather key information for efficient incident resolution (Account ID, priority expectations, ETA, etc.).
- Execute playbook-based incident handling and response for operational and security events.
- Proactively identify incidents through monitoring tools and logs, minimizing impact through early action.
- Escalate incidents to technical experts across cloud, cybersecurity, monitoring, or other relevant domains.
Take full ownership of the incident lifecycle, ensuring timely updates, resolution, and closure
Requirements
- Availability for 24/7 shift work (including nights, weekends, and holidays) – Must
- Proficiency in Linux and Windows operating systems – Must
- Excellent English communication skills, both written and spoken – Must
- Scripting knowledge (e.g., Bash, PowerShell, Python) – Advantage
- Familiarity with cloud platforms (AWS, Azure, GCP) – Advantage
- Understanding of networking concepts (IP, DNS, DHCP, VPN) – Advantage
Top Skills
AWS
Azure
Bash
GCP
Linux
Powershell
Python
Windows
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
