About the position

This position offers the right candidate an opportunity to participate in two of the fastest growing segments of the Internet – SaaS and the Cloud! Get in on the ground floor at Everbridge, the market leader for Incident Management and Communications solutions.

The Network Operations Center (NOC) team plays a critical role in ensuring that Everbridge platforms are highly available through proactive system monitoring including verification of the integrity, availability and performance of the production environment. 

Our team is expanding and we are looking for a teammate with a positive attitude who is committed to the success of the overall team and highly motivated individuals to join us in our Network Operations Center in Pasadena, Ca. If you love taking risks, always pursuing new ideas, enjoys troubleshooting technical complex issues, then maybe it’s you!

Work 4 days, have 3 days off. The shift for this role is Wednesday – Saturday 5PM to 4AM.

What You Will Do:

• Identify, troubleshoot, and leverage all available resources to resolve production related issues and communicate issues to internal teams/management as required. 

           o Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application/web server configuration, database                                                        management, and third party dependencies.

• Identify and troubleshoot recurring platform problems as well as collaborating with internal teams to diagnose and prevent problems from occurring again.

• Look for automation opportunities in troubleshooting and administration tasks

• Assists with knowledgebase articles and procedures. Provides documented resolution information with team members so that future issues are resolved faster.

• Utilize monitoring tools and assist in the creation of pro-active monitoring practices to ensure system availability, functionality, and performance 24/7.

Qualifications:

A successful NOC Engineer will demonstrate a general understanding of the technology utilized by the company; be able to describe and communicate basic technological concepts and terminology; apply standard IT technology in daily work; possess effective communication skills and have the following -  

• Desire and aptitude to investigate and learn about new technology and troubleshooting processes.

• Have the ability to utilize a high degree of creativity, analytical thinking and initiative

• Have at least 3 years’ experience of working in a 24x7 mission critical Network or Technical Operations Center environment either as a NOC Engineer or Systems Administrator

• 3+ years of strong experience maintaining, managing and monitoring remote servers running Linux/Unix production environments

• Experience with enterprise class monitoring/management systems (e.g. Nagios, Cacti, Alertsite, DataDog, etc.)

• Have experience with basic networking concepts such as DNS, DHCP, V-Lans, NTP, TCP/IP, FTP, Firewalls

Preferred Knowledge and Skills:

• Experience with systems automation (e.g. Puppet/Chef/etc.)

• Proficient in one or more scripting languages: such powershell, bash or programming languages such as Python, Java,or PHP

• Experience with virtualization technologies

About the company:

Our people, solve problems. Our product, saves lives. Our purpose: to keep people safe and businesses running.

Headquartered in the great cities of Boston and Los Angeles, with operations all over the world, our dedicated team of 500+ employees supports over 3,400 global customers a day in their most crucial moments. During critical business events, public safety threats, and man-made or natural disasters, our software provides critical event management capabilities and communication applications to quickly and reliably deliver location aware, contextual notifications to millions of people across 100+ modalities.

As a company with a culture that is committed to “Making a Difference,” we are proud to serve 8 of the 10 largest U.S. cities, 9 of the 10 largest U.S.-based investment banks, all 25 of the 25 busiest North American airports, and 6 of the 10 largest global automakers. In 2016 alone, over 1.5 billion messages in more than 200 countries and territories were sent through the Everbridge platform. As we continue to grow and transform the field of critical event management, we’ll need passionate, committed individuals to help us carry out our mission. Do you think you have what it takes? Apply to be a part of our award-winning team today!

Everbridge is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.