Platform Professional Services Manager (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike Platform Professional Services is seeking a manager responsible for leading our Next-Gen SIEM and LogScale Operational Services teams, which provides long term support of the CrowdStrike platform and related applications. The Operational Services Manager will have responsibility for building and growing a team focused on providing implementation services around the CrowdStrike Falcon platform including Next-Gen SIEM and LogScale.

What You'll Do:

• Build and grow a team that helps customers operationalize and support the CrowdStrike platform including Next-Gen SIEM and LogScale as well as analyze and investigate associated alerts within the customer SOC environment

• Provide hands-on support, tactical with your team members to help them deliver high quality services to our most strategic customers across the Falcon platform including Next-Gen SIEM and LogScale

• Deliver directly to customers and partners technical implementation, configuration and troubleshooting assistance with the Falcon platform including Next-Gen SIEM and LogScale

• Build, operationalize, and curate Services offerings for CrowdStrike Platform Professional Services teams

• Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomes.

• Manage and mentor team members to help expand skill sets and maximize performance

• Anticipate customer needs for professional services by leveraging new CrowdStrike features and module releases

• Work closely and collaboratively with Operational Services team to develop customer facing collateral

• Deliver high quality services constantly seeking feedback from customers, partners and CrowdStrike team members to improve offerings

What You'll Need:

• Bachelor’s degree, in Computer Science, Information Technology, Cybersecurity or a related field, and/or equivalent military or work experience

• Currently have or can obtain necessary security clearances, per customer requirement

• 7+ years of professional experience in professional services

• 4+ years of experience in technology and/or SOC leadership managing a team of direct reports

• 4+ years of experience in technology with log management/SIEM solutions (Falcon Next-Gen SIEM, LogScale, Splunk, QRadar, Arsight, LogRhythm, Exabeam, etc)

• Experience with a broad range of SaaS technologies across EDR, SIEM, IAM, Vulnerability Management, Asset Management, SOAR, etc.

• Applied knowledge of infrastructure services and applications hosted in AWS, GCP and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking and data storage

• Experience working with software development projects and field engineering teams

• Experience working with pre-sales teams on technical scoping and requirements building

• A proven leader, with the ability to inspire, lead, and mentor a high performing organization, with the ability to establish strong cross functional relationships to work collaboratively

• Excellent communication, interpersonal, and collaborative skills

• Strong business acumen and ability to exercise good judgment, discretion, and maintain confidentiality

• Very knowledgeable on Windows, Mac, and Linux platforms

• Ability to travel up to 10% of the time

Bonus Points:

Technical experience in the following areas:

• Endpoint Security: Falcon platform (preferred), AV/EDR solutions

• Development: PowerShell, Python, Bash, Batch

• Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation

• Compliance: CIS Benchmarks, STIGs, PCI, HIPAA

• Database/SIEM: SIEM, MSSQL, Splunk, LogScale, LogRhythm, Exabeam, Crucible

• Identity: Active Directory, Azure-AD, SSO, MFA

• Cloud: AWS, Azure, GCP, Oracle

#LI-AC1

#LI-Remote

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

CrowdStrike, Inc. is committed to equal pay for equal work in its compensation practices. The base salary range for this position in the U.S. is $110,000 - $190,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

Expected Close Date of Job Posting is:03-31-2025