Network Operations Analyst

Empowering Connectivity, Ensuring Reliability. 

 Network Operations Analyst

 About the role 

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-orientated Network Operations Analyst. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.  

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.  

We are seeking a skilled Network Operations Analyst to join our Higher Education division. This role will conduct quality checks, audits, and spot trainings, leveraging ServiceNow and Excel for detailed reporting and analysis. This role ensures high standards through continuous education and collaboration with technical trainers. 

What you’ll be doing:  

What you’ll bring: 

Experience: Minimum of 3 years of experience in a QA/QC role, with a focus on training and development.

Skills:

• Excellent communication and presentation skills

• Ability to work collaboratively with cross-functional teams.

• Strong analytical and problem-solving skills.

• Proficiency in using training software and tools.

Technical Knowledge/Skills:

• Technical Knowledge: Preferred background in networking and IT with Network+ or beginner CCNA knowledge. MSP experience a plus.

• Ticketing Systems: Experience with ServiceNow or other enterprise-level ticketing systems for creation of reports and analysis of data.

• Data Analysis: Proficiency in using Excel to analyze and present data effectively. Including pivot tables, data imports, data manipulation, and working with data of 50K+ rows.

• Presentation: Proficiency building clean and professional PowerPoints utilized during spot training sessions and Word documents utilized for documentation of SOPs, processes, and report presentations.

• Best Practices: Good understanding of ITIL framework, Operations processes and methodologies, and Service Delivery.

Personal Attributes:

• Detail-Oriented: Keen attention to detail to identify and address quality issues effectively. With the ability to summarize large amounts of information into summarized deliverables for consumption by a larger audience.

• Proactive: Ability to anticipate training needs and take initiative in addressing them. Self-starter and forward-looking mindset.

• Adaptable: Flexibility to adjust training approaches, priorities, and tasks based on immediate needs and feedback.

• Team Player: Collaborative mindset to work seamlessly with the technical training team and other departments.

About us: 

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. 

Why work with us? 

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. 

We also offer: 

• Salary: $65,000-$75,000

• Thousands of LinkedIn Learning courses 

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 Ready to apply?