Network Operations Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:
As a Network Operations Manager, you will be responsible for managing a global team of networking professionals whose primary responsibilities include proactive monitoring, incident response and troubleshooting, and break/fix engineering for a large-scale global network and security infrastructure. You will be responsible for daily operational management of global client facing team whose primary focus is service restoration and client service.

What you'll do:

• Lead and manage a Network Operations team to ensure efficient and effective network performance and uptime
• Oversee proactive network monitoring and incident response, ensuring timely resolution of issues
• Lead and drive severity 1, 2 and 3 incident calls, participating in root cause analysis and problem resolution and provides effective communication to NWOPS director and senior leadership
• Implement and enforce network security measures to protect sensitive data.
• Develop and maintain documentation and standard operating procedures for network operations
• Coordinate with other departments to resolve complex network issues and improve network service and provide technical guidance and serve as an escalation point for the Network Operations team.
• Conduct goal setting and performance reviews and provide training and development opportunities for team members including one on ones with associates
• Identify and drive workload reduction items as well as automation opportunities

Experience you'll need to have:

• 8+ years of experience in a people manager role in a large, enterprise level environment
• 8+ years building and leading an operations team
• 3+ years of experience or knowledge of the ITIL model including incident management, change management, and problem management
• 3+ years of experience with Cisco technologies
• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Experience that would be great to have:

• Experience with Visio and network diagramming
• Prior knowledge and experience with load balancing and configuration of Cisco switches and routers
• Proficient in troubleshooting with packet capture tools and network protocol analysis
• Thorough understanding of the OSI Model

How you’ll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site
• This role requires working 12-hour shifts, 3-4 days per week
• This role requires the use of a computer and audio equipment

Sponsorship:

• To be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.