Network Operations Manager

OUR  MISSION

Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

As a Network Operations Manager at Thyme Care, you will support the strategic operations of our fastest-growing vertical, Thyme Care Oncology Partners. This role involves managing relationships, overseeing account operations, and facilitating clear communication and collaborative problem-solving with both external and internal stakeholders. You’ll help refine processes across internal teams and external partnerships to support scalable success in 2025. You’ll also play a key role in developing and tracking operational goals, managing executive stakeholders, and driving progress toward our broader company objectives.

After 3 months you will…

• Get up to speed on Thyme Care, our executive team, our business, and our roadmap. 
• Build strong, trusting relationships with Operations leadership and cross-functional stakeholders. 
• Work closely with our Product, Operations Marketing, and patient-facing teams to fully understand team functions and collaborate on highlighting our impact to and stories of members we enroll and how we communicate them to providers. 
• Become familiar with our analytics platforms and EMR reporting used to inform our strategic imperatives and drive practice transformation
• Learn the ins and outs of partnering oncology practice Thyme Care-related workflows, policies and procedures, escalation pathways, communications best practices, and documentation standards 

WHAT YOU’VE DONE

After 6 months you will…

• Own select practice escalations, resolving issues internally by collaborating with other cross-functional teams
• Can independently prepare practice-facing materials from templates and other resources
• Can draft external communications to varying levels of stakeholders, with a clear and concise call to action
• Begin to identify opportunities to streamline our practice operations, surface trends and potential solutions to improve key metrics with Thyme Care Oncology Partner practices 
• Be up to speed on our business, member engagements, payer partnerships, and provider relationships and serve as core cross-functional contributor internally
• Drive multiple project timelines and be accountable to milestone dates
• Be comfortable diving into our data to build market and network insights for our teams to learn from
• Help build scalable processes for managing information about our network of providers

WHAT LEADS TO SUCCESS

• Action-Oriented: You build presentations, support practice onboarding, and tailor messaging based on partner practice needs
• Organizational Skills: You manage and independently own metric reporting, operational and strategic improvement initiatives, and practice escalations
• Communication Skills: You facilitate regular touchpoints with partner practices to drive engagement and ensure alignment with value-based Thyme Care initiatives
• Adaptability: You recommend and implement process improvements across Thyme Care and partner practice workflows, contributing to scalable implementation strategies and success playbooks
• Member-Centric Approach: You serve as a strategic thought partner to practices by providing data-driven insights and recommendations, and proactively resolving operational roadblocks
• Collaboration: You will advocate for partner practice needs internally, ensuring their perspectives inform product, process, and strategic decisions
• Qualifications: Bachelor’s degree with 2+ years of experience in strategy consulting or a related field. Foundational understanding of the healthcare ecosystem, including payers and providers. Proven ability to lead and manage both internal and external meetings and communications. Strong proficiency in Excel and Google Sheets; familiarity with Word, PowerPoint, and Google Docs. Experience developing presentations and synthesizing complex information for senior-level audiences

This job description is intended to provide a general overview of the position, its responsibilities, and the required qualifications. Thyme Care reserves the right to modify, add, or remove duties as necessary to meet business needs and organizational objectives.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $100,000-$115,000. The salary range could be lower or higher than this if the role is hired at another level. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.