NetSuite Specialist

WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

About the Position 

We are seeking a highly skilled and motivated NetSuite Specialist to join our dynamic team. The ideal candidate will be responsible for helping with the development, administration, and technical support of our NetSuite environment.  The ideal candidate will help our team by ensuring smooth operation, optimizing workflows, and providing expert support to internal teams. This role combines both hands-on technical development and critical system administration, with an emphasis on troubleshooting, customization, and ongoing system enhancements.

A day in the life…

As a NetSuite Specialist at our cybersecurity firm, my day typically starts with reviewing overnight system logs and monitoring any alerts from our NetSuite platform to ensure smooth operations. I collaborate closely with our finance and IT teams to troubleshoot and resolve any integration issues or data discrepancies that arise. Throughout the day, I might be configuring NetSuite workflows to streamline procurement processes or enhancing financial reporting capabilities to meet compliance standards. One of the highlights is conducting user training sessions to empower colleagues with new features and best practices in NetSuite usage. Amidst these tasks, I stay updated on NetSuite updates and cybersecurity trends to continually enhance our system's security posture. Each day brings new challenges and opportunities to optimize our financial and operational workflows securely within the NetSuite ecosystem.

Position Responsibilities

• Design, develop, and implement customizations and enhancements using SuiteScript (both SuiteScript 1.0, 2.0, and 2.1).
• Create and maintain SuiteFlow workflows, SuiteAnalytics reports, and saved searches to support business requirements.
• Develop and maintain custom forms, records, and fields to optimize NetSuite functionality.
• Integrate NetSuite with other third-party systems and applications using Web Services and RESTlets.
• Implement custom dashboards, user interfaces, and reports for various departments.
• Troubleshoot and resolve development issues and conflicts.
• Administer and configure NetSuite to ensure optimal performance and system reliability.
• Manage user access, roles, permissions, and workflows to maintain secure and efficient usage.
• Regularly monitor system performance and implement necessary improvements.
• Help with system upgrades, patches, and maintenance activities, including testing and validation.
• Ensure data integrity through proper configuration and auditing.
• Maintain documentation for system configurations, customizations, and integrations.
• Provide day-to-day technical support to users across the organization by troubleshooting and resolving technical issues related to NetSuite functionalities.
• Act as the first point of contact for internal stakeholders, responding to inquiries and resolving system-related issues promptly.
• Collaborate with functional teams to provide support in the use of NetSuite for business processes.
• Conduct training sessions for end-users, ensuring they are proficient in utilizing NetSuite features.
• Develop and maintain knowledge base articles and other documentation.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field or 3+ years of experience in NetSuite development, administration, and technical support.
• Strong proficiency in SuiteScript (1.0, 2.0 & 2.1) and SuiteFlow.
• Experience with NetSuite integrations (Web Services, RESTlets, third-party connectors).
• Strong understanding of NetSuite modules (OTC, Inventory, RMA, Subscriptions and Advanced Revenue).
• Ability to design and implement SuiteAnalytics saved searches and custom reports.
• Hands-on experience in user management, role-based security, and data governance.
• Excellent problem-solving, troubleshooting, and debugging skills.
• Strong written and verbal communication skills, with the ability to train and support end-users effectively.
• Ability to work independently and manage multiple tasks with attention to detail.

Experience

• NetSuite Administrator or Developer Certification.
• Experience with SuiteBundler for deployment of customizations.
• Familiarity with JIRA, GitHub and Dell Boomi.

Compensation

The base salary range for this position is $90,000 - $110,000 USD, exclusive of benefits. This position is also eligible for a bonus of 5% of the base salary. Your base salary compensation will be based on your individual skills, education, and experience. Please keep in mind that the above range is the full base salary range for this role; hiring at the maximum of the range is not typical in order to allow for future salary growth. 

U.S. Benefits

·       Under our Flexible Work Philosophy, most employees can work from an office, at home, or any combination of the two.

·       Comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance

·       Healthcare FSA

·       FSA with employer contribution

·       13 holidays, including a floating holiday, Juneteenth, and your birthday

·       15 days of paid annual leave

·       9 days of paid sick time

·       Paid parental leave

·       401(k) with employer match

Other Perks

·       Education assistance program

·       Dependent Care FSA match

·       Adoption assistance

·       Fertility care support

·       Backup care for family and pets

·       A growing network of employee resource groups

·       Employee referral program

·       Virtual boot camp

·       Employee Assistance Program

Why Work for WatchGuard?

WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect over 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.

We are committed to fostering an inclusive workplace that values each team member's unique background, experiences, and contributions. As part of our dedication to Diversity, Equity, and Inclusion (DEI), we prioritize creating an environment where all voices are heard and respected. We understand the importance of work-life balance and offer a range of caregiver support benefits, including parental leave, family care resources, and flexible work arrangements tailored to individual needs. Our flexible work options allow you to balance personal and professional priorities, empowering you to thrive in all areas of life while contributing meaningfully to our team's success. Learn more about our company culture at www.watchguard.com/wgrd-careers

WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws.

WatchGuard participates in E-verify.

WatchGuard is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.