NCS Training Development Manager - Remote

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoThe NCS Training Development Manager will play a pivotal role in setting up the structure of NCS business training programs and ensuring the organization is meeting the ongoing business training needs of our employees. This position involves making recommendations on how to best leverage existing resources, assessing development needs, and partnering directly with business Subject Matter Experts (SMEs) and Instructional Designers to create training that addresses current and future business requirements with a goal of enhancing employees’ skills and preparing them for the future.

Key Responsibilities:
 

Strategic Program Development:

• Establish and refine the structure of training programs and offerings to align with business objectives.
• Evaluate current resources and identify gaps, recommending solutions to optimize training delivery.

Collaboration and Coordination:

• Partner with business SMEs to identify both current and future training needs and objectives.
• Collaborate with instructional designers to create engaging and effective training materials.
• Facilitate stakeholder meetings to ensure alignment and clarity in training objectives.

Evaluation and Improvement:

• Develop and utilize evaluation tools to measure training program effectiveness.
• Collect and analyze feedback to identify improvement areas and implement enhancements.
• Implement diverse training formats, including e-learning, workshops, and webinars, to cater to various learning styles.

Administration and Reporting:

• Manage training schedules, records, and documentation efficiently.
• Prepare comprehensive reports on training activities, outcomes, and ROI for management review.

Preferred Skills:

• Experience working with SMEs across various business functions
• Familiarity with adult learning principles and instructional design models and platforms
• Strong analytical and problem-solving skills

Pay Range: $109,650-$146,175 annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.