National Sales Director - FMO/CC Partners

Become a part of our caring community and help us put health first
 With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Humana’s MarketPoint organization is seeking a National Sales Director, FMO/CC Partners to join the team. As the Director, you will be a key senior leader, along with the Partner Channel VP, responsible for setting and executing the enterprise strategy for field marketing organization (FMO) and call center (CC) sales partnerships. This role carries end-to-end accountability for revenue performance, partner strategy, and operational excellence across a complex ecosystem of third-part sales organizations.

 

Serving as a key member of the Partner sales leadership team, the Director will lead large-scale partner relationships, shape multi-year growth strategies, and ensure alignment between external partners and enterprise objectives related to revenue growth, customer experience, compliance and brand equity. The position requires a sophisticated understanding of how sales, operations, compliance, and technology intersect to drive sustainable performance at scale.

 

Key Role Functions

 

Strategic Leadership & Sales/Revenue Accountability

• Own and deliver annual and multi-year revenue targets across all assigned FMO/CC partners, with full accountability for performance outcomes

• Define and execute the overarching partner sales strategy, including growth priorities, channel optimization, and market expansion initiatives.

• Translate enterprise commercial objectives into actionable partner strategies, ensuring consistent execution across a diverse partner portfolio

• Serve as a strategic advisor to senior leadership, providing insights on partner performance, market dynamics, and growth opportunities

 

Partner Ecosystem Management

• Provide executive oversight of all existing external call center partnerships, ensuring strong governance, performance management, and alignment with organizational standards

• Build and maintain a robust pipeline of new partner relationships, including evaluation, due diligence, contracting and onboarding

• Negotiate and oversee complex commercial agreements, including performance incentives, compensations structures, and service level expectations

• Act as a senior escalation point for partner related issues, driving resolution while preserving long-term strategic relationships

 

Operational Excellence and Performance Optimization

• Establish performance frameworks, KPIs, and reporting cadences to measure partner effectiveness, productivity, quality and compliance

• Drive continuous improvement initiatives to enhance sales effectiveness, customer experience, and operational efficiency across partner channels

• Lead the implementation of new or enhanced programs, processes, and tools that support scalable partner growth

• Ensure all partner activities align with regulatory, compliance, and brand requirements, particularly within a highly regulated sales environment

 

Cross-Functional Collaboration

• Partner closely with internal stakeholders across Sales Operations, Compliance, Marketing, Technology and Training

• Provide Strategic input into broader commercial planning, including product launches, market entry and product diversification strategies

• Champion enterprise priorities within the partner ecosystem, ensuring consistency in messaging, execution and customer experience

 

Leadership & Influence

• Lead, mentor, and develop a high-performing team responsible for partner management, strategy, growth and execution

• Foster a culture of accountability, performance excellence and continuous improvement

• Represent the organization externally with executive-level credibility, serving as a trusted partner to senior leadership within external organizations

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s degree or equivalent related work experience

• Active Health and Life Insurance License

• 5+ years of senior management experience leading large, distributed teams and/or external partner organizations

• Demonstrated success driving large-scale revenue growth

• Ability to travel up to 60% overnight travel depending on business needs

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. 

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$124,100 - $169,300 per year

 

This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 02-04-2026
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.