National Account Manager

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

The National Account Manager, in collaboration with and under the direction of the designated Director of Sales – National Accounts will be responsible for maintaining strong relationships, delivering superior customer service, developing and expanding existing or target customer(s), while providing support to the designated NAM in their sales efforts. The National Account Manager will make contributions to the strategic business plan for assigned customers and with account leadership will assist in implementing the strategic and tactical initiatives, vision and goals.

This position reports to Software Solutions, Engineering Director. This role is remote and is based in the Americas.

Primary Job Duties and Responsibilities:

• Provides leadership in planning and developing order and quotation volumes, profit margin goals, and operating expense budgets for the assigned markets.
• Plans, organizes, manages and directs all sales activities for the assigned markets to achieve or exceed the planned goals for volume and margins.
• Evaluates the results being achieved and initiates organizational changes or any other corrective action necessary to improve the sales effort.
• Plans, establishes and maintains a sound and effective national sales effort capable of achieving desired sales coverage, market penetration and volume and margin goals.
• Develops and maintains relationships with major customers and prospects.
• Develops new markets as rapidly as circumstances permit through traditional sales or alternative distribution channels.
• Remains sensitive to the needs of the national market and ascertains whether changes are required; recommends when appropriate company systems and equipment are suitable for use therein.
• Provides liaison and serves as coordinator between customer, prospects, and national sales organization, and the company to assure good communications and adequate information regarding proposed sales or a project in process.
• Attends trade fairs and shows to direct or participate in demonstrations of company systems or equipment, to build good will for the company with customers or prospects, and to report on competitive developments as observed at such functions.
• Works closely with Platform Business leaders, understands short and long-term business goals, and collaborates on plans to achieve those goals.
• Manages financial and sales targets per business plan.
• Develops effective annual business plans with clear realistic and stretch goals, milestones and desired results, evaluating quarterly for optimization as needed.
• Promotes a customer-centered culture that strives to exceed customer needs, requirements, and expectations.
• Ensure go-to-market plans for new products are implemented with excellence.
• Other duties as required or assigned by Director of Sales

Required Qualifications

•            Minimum of 5 years of a successful track record in retail sales, marketing, trade marketing and/or customer marketing.

•            Must be enthusiastic with an entrepreneurial spirit and sense of urgency; decisive leader capable of thriving in a dynamic, action-oriented environment.

•            Strategic mindset, business acumen with well-developed negotiation skills.

•            Strong financial capabilities needed to manage risk, understanding both cost and revenue implications; experience in setting and managing the annual budget throughout year.

•            Exceptional written and interpersonal communication skills.

•            Proficient with computer and Microsoft Office applications.

•            Strong customer service orientation.

•            Cross functional leader translating the strategic vision of the company to all customers internally and externally.

•            Exceptional negotiating, planning and organizational skills and a high commitment to timely follow up and issue resolution.

•            Must be a self-starter and be able to work with minimal oversight.

•            Ability to manage competing priorities in a deadline-driven environment.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven
• cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the North Andover, MA location for meetings, trainings, or as otherwise required by Company management.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated/standing at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

• Ability to read documents and communicate clearly and effectively, both orally and in writing, with management, coworkers, and third parties.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to physically move around the office and occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

The expected salary range for this position is $90,000-109,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, or change the working hours/conditions for this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI (Remote)

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.