Mortgage Account Manager (West Coast, Remote)

Job Summary:

We’re Lendz — a modern mortgage lender with a mission to deliver exceptional white glove service in the non-QM space. We’re looking for a sharp, proactive, and customer-obsessed Account Manager to join our high-performing remote team. As the face of Lendz to brokers and internal teams alike, you’ll ensure loans move quickly, questions get answered professionally, and every stakeholder feels supported. If you’re a proactive communicator with a service-first mindset who thrives on follow-through, clarity, and constant learning, we want to meet you. Apply today and help us deliver mortgage lending the way it should be: smart, seamless, and broker-centric.

This is a fully remote role for West Coast candidates, with required hours of 9:00 AM–6:00 PM PT, Monday through Friday. Occasional travel to our Fort Lauderdale headquarters may be needed for training.

What You’ll Do:

Own the Broker Experience:

• Deliver white glove service from submission through close.
• Keep brokers in the loop with timely, clear, and professional updates.
• Build trust by responding accurately and taking initiative to resolve issues.

Be the Link That Moves Loans Forward:

• Manage active loan pipelines alongside Account Executives and Underwriters.
• Sort and convert conditions within 24 hours.
• Keep Salesforce and internal systems meticulously updated.

Communicate Proactively and Professionally:

• Stay one step ahead by anticipating questions and sending proactive follow-ups.
• Represent Lendz with polish — both verbally and in writing.
• Collaborate cross-functionally with Sales, Underwriting, Closing, and Funding teams.

Stay Curious & Grow:

• Learn enough about non-QM to be “dangerous” — and use that knowledge to solve problems fast.
• Absorb training, tools, and tech that make you (and our process) better.
• Share ideas that improve efficiency, elevate service, and enhance the broker journey.

What We’re Looking For:

• 1–3+ years experience as a Processor or Account Manager in mortgage lending (non-QM is a plus).
• Tenacious follow-up skills — you don’t let things sit.
• Excellent verbal and written communication.
• Polished, poised, and professional — especially under pressure.
• Organized and deadline-driven with a “whatever it takes” mindset.
• A growth mindset and hunger to learn the business deeply.

You’ll Thrive at Lendz If You Are:

• A customer experience nerd — someone who obsesses over delighting clients.
• A team collaborator who can work independently but thrives in partnership.
• A fast learner who connects the dots quickly and asks smart questions.
• A doer who communicates early, often, and with confidence.

Perks of Working at Lendz:

• Fully remote flexibility
• Tech-forward systems & tools at a fast-growing company
• Supportive and inclusive culture
• Commitment to professional development
• Highly subsidized health care, vision, dental, and life insurance
• 401(k) program
• 15 days of PTO to start + 9 paid holidays