Mid-Market Account Executive

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

We're looking for an Account Executive to help us win new customers. As an early member of the sales team, you'll be on the ground floor of building our sales team. We're looking for someone who is confident in generating their own pipeline and closing customers. You'll use your learnings from talking to customers to help us develop our go-to-market playbook and improve our operational processes as we scale.

• Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Assembled

• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects

• Run effective sales processes from start to finish — including demos, negotiation, security and procurement (with assistance from Sales Engineers)

• Be a trusted advisor to prospective customers

• Work closely with Customer Success to ensure that your customers are successfully onboarded

• Work cross-functionally with Marketing and Engineering to share feedback from customers

• Use your learnings to build and iterate on our sales philosophy, playbook and processes

• 2-5 years of closing experience working with a customers, ideally with a SAAS product

• High attention to detail with strong verbal and written communication skills

• Desire to learn Assembled's technical product and effectively communicate the platform’s value to potential customers - Act like a support agent!

• Highly motivated self-starter who is eager to learn, open to feedback and excited about building a business ground up

• Team player who is highly collaborative, goal-oriented, and resourceful within their sales processes

• Strong Salesforce hygiene with experience building pipeline from various sources (Marketing, SDRs, Outbound, Partnerships, etc.)

• Comfortable working in a rapidly changing environment

• Generous medical, dental, and vision benefits

• Paid company holidays, sick time, and unlimited time off

• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

• Paid parental leave

• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

• 401(k) plan enrollment