The Client Partner manages strategic client relationships, focusing on delivering optimal Microsoft Dynamics solutions and driving business growth through collaboration and account planning.
Stoneridge Software began with the desire and understanding of what it takes to succeed in implementing business software solutions for the benefit of client’s business goals. Founders Eric Newell, Becky Newell, and Cody Marshall recognized the need for a strategic business partner who could not only deliver software implementations but excel at it. As a 2024 Inc. Best Workplaces Honoree, a member of the Microsoft Inner Circle, and an award-winning Microsoft Solutions Partner, we have crafted a meticulous approach to project delivery. Our commitment to long-term support empowers our client’s success, and we approach our work with integrity, tenacity and a culture of continuous improvement.
As a Stoneridge team member, it is important to us that your work is balanced with the rest of your life. We foster a flexible work environment and promote a remote-forward culture with team members located across North America. We also have office locations in Fargo, ND, Minneapolis, MN and Winnipeg, Manitoba, where we welcome our teams to collaborate in person. Team members at Stoneridge benefit from an environment of collaboration and curiosity, backed up by continuous learning opportunities, personalized development plans, flexible time off, and many more benefits. We strive to maintain inclusive benefits that bring a sense of belonging to all of our team members.
It's our mission to help clients win through intentional leadership, thoughtful teaching, and eye-opening possibilities. With specialties in the entire suite of Microsoft Dynamics business applications and complementary Microsoft technologies, Stoneridge focuses on not only attracting the most knowledgeable, tenacious consulting experts in the field but building up that expertise from within. Come join us on this exciting journey!
Stoneridge Software is looking for a Client Partner who is highly motivated, client-centric, and passionate about building strong, value-driven relationships. In this role, you’ll work closely with key client stakeholders to understand their business goals, ensure their technological solutions are aligned and performing optimally, and help them get the most out of their partnership with Stoneridge Software. The ideal candidate brings a proactive mindset, a genuine interest in helping others succeed, and a strong sense of integrity. A Client Partner is passionate about their work, committed to delivering impactful results, and excels in a collaborative, relationship-driven environment. Your key responsibilities encompass support management, strategic account planning, and fostering strong, lasting connections with our clients.
A Day in the Life
- Client Relationship Management
- Serve as the primary point of contact for Strategic & Engaged client accounts.
- Develop and maintain deep, trusted relationships with key client stakeholders and executives.
- Act as a client advocate internally, ensuring needs and expectations are clearly communicated and met. Balance advocating for the client and Stoneridge to ensure mutually beneficial outcomes.
- Conduct regular business reviews and check-ins to monitor satisfaction and identify emerging needs. Maintain an Account Plan for each client.
- Business Growth & Cross-Selling
- Identify and pursue opportunities to expand services within existing accounts through cross-selling and upselling.
- Collaborate with internal subject matter experts to craft compelling solutions for client challenges.
- Work closely with Practice Leaders and Sales Executives to scope and price new engagements within your accounts.
- Meet or exceed revenue growth targets and retention for assigned accounts.
- Prioritize learning about key solutions (Microsoft and Stoneridge offerings) and industry trends to better support client conversations.
- Delivery Leadership & Oversight
- Provide high-level guidance on project direction and ensure alignment with client goals. Engagement levels will vary by client classification.
- Monitor delivery performance and resource alignment in partnership with delivery teams (Projects and Support).
- Intervene strategically when client relationships or delivery need support or course correction.
- Participate in key delivery meetings and ensure successful handoffs between teams.
- Client Data Management
- Ensure all client information, activities, and opportunities are accurately captured and regularly updated in CRM and account management systems.
- Leverage client data to inform account strategies, identify trends, and enhance service delivery.
Preferred Qualifications
- Bachelor’s degree in Business Administration, or related field or equivalent work experience
- 8+ years of experience in the software industry, ideally in a B2B environment
- 8+ years of industry and/or consulting experience, with a strong focus on client delivery
- 5+ years of hands-on product experience and leading software implementations
- Proven ability to design innovative solutions that address complex business needs and streamline or automate processes
- Strong background working with Microsoft technologies and integrations, particularly within the Microsoft ecosystem
- Experience managing multiple priorities or projects simultaneously in a fast-paced environment
- Demonstrated ability to lead, mentor, and support team members (people management experience preferred)
- Solid understanding of organizational change management, especially in the context of ERP or large-scale technology initiatives
- Excellent written and verbal communication skills, with the ability to engage effectively with stakeholders at all levels
- Comfortable presenting project updates, risks, and strategic recommendations to executive sponsors and project teams
- Strong technical aptitude and a proactive approach to problem-solving
- Collaborative mindset with the ability to work independently while contributing to team and business goals
- Ability to build and maintain strong working relationships across teams, clients, and partners
- Ability to communicate effectively in both spoken and written English
- Exhibits Stoneridge Software's Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work
*Years of experience are not required to be consecutive listed under preferred qualifications
- Work Location: This position is available remotely in the United States or remotely in the following Canadian Provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, and Saskatchewan.
- Travel Required: Incumbent is expected to regularly meet with client teams across the United States and Canada (up to 25%) and will be asked to attend industry events from time to time
- Visa Sponsorship Information: Visa sponsorship is not offered for this position. Applicants must be authorized to work for ANY employer in the U.S. or Canada.
Compensation
- Our philosophy is to provide compensation that is Competitive, Equitable, and Driven by Performance. Various factors impact our pay ranges including market conditions and national salary data. To determine competitive salaries within this range we consider candidates skills, qualifications, and experience. These are national ranges, inclusive of bonus opportunities and could represent multiple role levels.
US (USD): $145,300 - $209,700
Canada (CAD): C$147,400 - C$218,300
Stoneridge reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.
Health and Wellness
- Medical Insurance (premiums for employees paid for by the company)
- Dental Insurance
- Vision insurance
- 401(k) contribution program (US) or RRSP Benefits (Canada)
- Life insurance
- Disability Benefits
- Paid parental leave
- Paid flexible time off
- Paid sick time (US) or floater days (Canada)
- Paid holidays
- Flexible work schedules
- Mobile/internet reimbursement
- Employee and family assistance program
- Learning and development allowance
- Employer charitable contribution
- Social wellness clubs
- Paid business mileage
- Home office and wellness allowance (US Only)
- HSA contribution (US Only)
We live and breathe our core values:
Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work
They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique. We acknowledge that individuals from marginalized communities are statistically less likely to apply to a position that they don’t meet all of the qualifications for. We encourage these individuals to apply. Growing the best team is at the center of our strategic plan. To be successful in this, we strive to create an inclusive environment and build a sense of belonging by celebrating our differences and ensuring fair and equitable treatment for all our team members.
We will comply with local guidelines regarding infectious diseases and vaccine requirements. Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.
Top Skills
Erp
Microsoft Dynamics 365
Microsoft Technologies
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