Leads Microsoft Dynamics 365 CRM and Copilot/AI functional workstreams for client engagements. Responsibilities include requirements analysis, CRM solution design, implementation management, integration planning, configuration, deployment, issue resolution, budgeting, risk tracking, user training, adoption support, and stakeholder management. The role also coaches team members, reviews deliverables, and identifies AI-enabled improvements to operational efficiency and client outcomes.
The Opportunity
As a Microsoft D365 CRM + Copilot/AI Functional Lead you will guide client support work within our business application consulting practice, focusing on Microsoft Dynamics CRM solutions that help clients improve operational efficiency and support business goals. As a Manager you will lead teams, coach team members, and manage complex workstreams while using sound judgment, technology, and business insight to shape delivery and address client needs. In this role at PwC, you will analyze client requirements, support CRM implementation efforts, and help deliver training and adoption support for Microsoft CRM applications, including Copilot and AI-enabled capabilities.
Responsibilities
- Leading Microsoft D365 CRM and Copilot/AI functional workstreams for client engagements
- Analyzing client requirements and translating business needs into CRM solution design and delivery plans
- Managing CRM implementations, including configuration decisions, deployment activities, and issue resolution
- Guiding integration planning across Microsoft Dynamics 365, CRM architecture, and connected applications
- Developing team members through coaching, feedback, and review of project deliverables
- Overseeing project timelines, scope, and budget while tracking risks and dependencies
- Delivering user training and adoption support to help client teams use CRM tools effectively
- Identifying opportunities to apply AI-enabled capabilities that improve operational efficiency and client outcomes
- Building relationships with client stakeholders to align solution priorities, resolve concerns, and adapt plans as needs change
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
- At least one of the following: Microsoft Dynamics 365 CRM certifications, Microsoft Dynamics 365 CRM Solution Architectlevel certifications, relevant Microsoft Dynamics 365 CRM application certifications
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in Computer Science/Information Systems, Engineering
- Demonstrating Microsoft Dynamics 365 CRM and Copilot/AI functional leadership
- Leading CRM implementation planning, budgeting, execution, and delivery
- Translating system interactions into client-focused solution recommendations
- Mentoring teams through feedback, review, and coaching
- Applying AI fluency to improve operational efficiency and user training
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
As a Microsoft D365 CRM + Copilot/AI Functional Lead you will guide client support work within our business application consulting practice, focusing on Microsoft Dynamics CRM solutions that help clients improve operational efficiency and support business goals. As a Manager you will lead teams, coach team members, and manage complex workstreams while using sound judgment, technology, and business insight to shape delivery and address client needs. In this role at PwC, you will analyze client requirements, support CRM implementation efforts, and help deliver training and adoption support for Microsoft CRM applications, including Copilot and AI-enabled capabilities.
Responsibilities
- Leading Microsoft D365 CRM and Copilot/AI functional workstreams for client engagements
- Analyzing client requirements and translating business needs into CRM solution design and delivery plans
- Managing CRM implementations, including configuration decisions, deployment activities, and issue resolution
- Guiding integration planning across Microsoft Dynamics 365, CRM architecture, and connected applications
- Developing team members through coaching, feedback, and review of project deliverables
- Overseeing project timelines, scope, and budget while tracking risks and dependencies
- Delivering user training and adoption support to help client teams use CRM tools effectively
- Identifying opportunities to apply AI-enabled capabilities that improve operational efficiency and client outcomes
- Building relationships with client stakeholders to align solution priorities, resolve concerns, and adapt plans as needs change
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
- At least one of the following: Microsoft Dynamics 365 CRM certifications, Microsoft Dynamics 365 CRM Solution Architectlevel certifications, relevant Microsoft Dynamics 365 CRM application certifications
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in Computer Science/Information Systems, Engineering
- Demonstrating Microsoft Dynamics 365 CRM and Copilot/AI functional leadership
- Leading CRM implementation planning, budgeting, execution, and delivery
- Translating system interactions into client-focused solution recommendations
- Mentoring teams through feedback, review, and coaching
- Applying AI fluency to improve operational efficiency and user training
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
PwC El Segundo, California, USA Office
2141 Rosecrans Avenue Suite 5100, El Segundo, CA, United States, 90245
PwC Irvine, California, USA Office
2020 Main Street Suite 400, Irvine, CA, United States, 92614
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601 South Figueroa Street Suite 900, Los Angeles, CA, United States, 90017
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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