MHI Talent Solutions | Senior Product Manager, Business Systems

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The Senior Product Manager will own system functionality and roadmap across OMS, Inventory Management, Merchandising, and Planning platforms—including NetSuite ERP, Clarity IMS, Demand/Allocation Planning tools, 3PL/WMS integrations, and Teamwork Commerce OMS.

Role: Senior Product Manager, Business Systems

Location: Los Angeles, California

Status: MHI is a successful managed services partner and now assisting with their key direct hire needs 

Key Qualifications/Responsibilities:

Business Systems Ownership
Own the product vision, roadmap, and prioritization for Order Management, Merchandising, Planning, and Inventory systems.
Drive end-to-end process automation and data accuracy across order orchestration, inventory tracking, demand planning, and replenishment workflows.
Ensure seamless integration and data consistency across OMS, ERP (NetSuite), Clarity IMS, Planning systems, WMS/3PLs, and Accounting.
Partner with engineering to modernize business systems architecture, improve scalability, and enable automation.
Define data governance and configuration standards for master data, item attributes, order states, and planning parameters.

Supply Chain Operations Partnership
Act as the primary POC for Supply Chain Operations, ensuring technology effectively supports business processes for order fulfillment, planning, and replenishment.
Partner with operations and planning teams to identify process gaps, document requirements, and deliver system enhancements.
Collaborate with logistics and inventory teams to optimize allocation, transfers, and stock positioning across channels.
Support planning teams in driving demand forecasting, open-to-buy visibility, allocation accuracy, and replenishment automation.
Lead initiatives to reduce manual effort, streamline workflows, and improve data integrity and operational agility.

Integration & Process Optimization
Oversee integrations and data flows between OMS, ERP, IMS, Planning systems, and 3PL/WMS platforms.
Collaborate with middleware and engineering teams to ensure resilient, real-time data synchronization and effective error handling.
Drive process standardization across order, inventory, and planning functions.
Define SLAs, escalation processes, and monitoring tools for data sync failures, order delays, and planning discrepancies.

People Leadership & Mentorship
Provide leadership, mentorship, and coaching to junior product managers and business systems analysts within the team.
Establish best practices for product discovery, backlog management, documentation, and stakeholder engagement.
Foster a collaborative team culture focused on learning, accountability, and delivery excellence.
Support resource planning, career development, and alignment of team goals with department strategy.
Review product artifacts (user stories, requirements, testing plans) to ensure consistency, clarity, and quality.

Cross-Functional Leadership & Delivery
Collaborate with Engineering, Finance, Operations, and Digital Commerce to deliver roadmap initiatives using Agile methodologies.
Prioritize features and system improvements based on business impact, scalability, and user experience.
Facilitate alignment between Planning, Supply Chain, and Commerce teams to ensure visibility from forecast to fulfillment.
Lead UAT, release validation, and post-launch monitoring for OMS, Planning, and Inventory system releases.
Maintain comprehensive documentation, including data flows, business processes, and integration maps.

Analytics, Reporting & Governance
Define KPIs and dashboards to track inventory accuracy, order cycle times, fulfillment efficiency, and forecast performance.
Partner with data and analytics teams to enable consistent operational and financial reporting.
Use data-driven insights to inform roadmap prioritization and identify areas for system improvement.
Support change management, training, and adoption for new processes and system rollouts across operational teams.

Skills, Knowledge & Expertise
7–10 years of product management or techno-functional experience in business systems, supply chain, or operations technology.
Proven expertise in Order Management, Inventory, Merchandising, and Planning systems.
Hands-on experience with NetSuite ERP, Clarity IMS, Teamwork Commerce OMS, and Planning.
Experience with integration platforms (Celigo, Boomi, or similar) and API-based data architecture.
Strong background in 3PL/WMS integrations, order orchestration, and allocation workflows.
Demonstrated success in leading and mentoring junior product team members.
Strong analytical, communication, and stakeholder management skills.
Requirements
Bachelor’s degree in Supply Chain, Information Systems, Engineering, or Business.
Proven ability to lead cross-functional product teams and system initiatives across supply chain, planning, and merchandising functions.
Experience balancing strategic planning with hands-on execution in dynamic, fast-paced environments.
Strong sense of ownership, accountability, and a collaborative leadership approach.

Company Benefits include 100% paid healthcare (medical, dental, vision); Kind Body Fertility Benefits, 401 (k) savings plan with up to 4% match, Unlimited PTO, Employee Discounts, Full Access to LinkedIn learning.

Compensation: $165,000 - $185,000 / year