Merchant Services Representative

Overview
Our Merchant Services team supports the growth of the Merchant Services portfolio through consultation calls and is responsible for having clients agree to apply for merchant accounts. We take a curious and consultative approach to engage and successfully convert client leads into merchant account applications. We aim to ensure our clients have the most efficient and cost effective products by asking questions to uncover their merchant processing needs. Learning about their unique business helps us to recommend viable solutions to drive their business growth.
This job is coded as "Flex" which means the company does not currently require this position to be performed in office.
Wage
Up to $18.50 / hour
Benefits

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  100% employer-paid medical, dental & vision Full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option.
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  Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want.
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  Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one.
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  Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever.
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  No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.

Responsibilities

• Placing outbound calls to clients for credit card processing consultations
• Consult with merchants to ensure they have the most efficient and cost effective products for their needs
• Use consultative sales approach to successfully convert client leads into merchant account applications with credit card processors we partner with
• Review merchant processing needs, recommend viable solutions, and drive merchant growth by having clients agree to apply for merchant accounts
• Provide superior customer service and relationship management as the department grows
• Communicate professionally with clients via phone and email
• Timely and professional follow up on pricing quotes.
• Have fun building something great!
• Help support other customer service groups as needed

Requirements

• Excellent attention to detail
• Self motivated and quick learner
• Excellent customer service with the ability to listen critically
• Must have a strong work ethic and welcome coaching
• Knowledge of computers and the ability to navigate systems to gather information
• Strong verbal and written communication and problem solving and negotiation skills
• Comfortable calling customers and speaking on the phone
• Technical aptitude with the ability to learn how point of sale systems and credit card terminals work
• Merchant services or banking experience helpful, but not required

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Merchant Services Representative
Remote, Post Falls, ID, Spokane, WA, Salt Lake City, UT, Austin, TX
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Why Work Here
You understand the importance of providing stellar customer service and growing relationships with value added services. You are solution oriented and like the process of asking all the right questions to ensure you are making the best possible suggestion for our clients, especially if it requires your to do some negotiating to help them reach their goals! You may not have a ton of experience in banking or the world of payment processing, but you have the will and desire to learn and join Corporate Tools as we expand our services in this growing industry.