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Job Summary:
We are seeking a Marketing Systems Administrator to provide day-to-day maintenance, configuration, and user support for our marketing technology platforms. This role will assist the marketing, customer service, and sales operations users to support their day-to-day usage and smooth functioning of various marketing technologies, including Five9, Salesforce, Cirrus Insights, Customer.IO, and other related marketing platforms.
The ideal candidate is a self-starter, curious, and has strong problem-solving skills. This role requires someone who proactively researches solutions, studies documentation, and takes initiative in understanding the functionalities of various marketing technology platforms.
Responsibilities:
- Provide first-level support to marketing, customer service, and sales operations teams for MarTech platforms, including troubleshooting issues, resolving technical inquiries, and escalating complex problems.
- Assist in managing, administering, and configuring Five9 campaigns, Cirrus Insights, Customer.IO, Salesforce, and other marketing platforms.
- Monitor platform performance, investigate system errors, and coordinate with the engineering teams or vendors as needed.
- Document support tickets, resolutions, and recurring issues.
- Coordinate between business users and vendors to resolve and escalate platform-related issues efficiently.
- Stay current on platform system updates, new releases, and maintenance updates. Communicate the updates to stakeholders, as necessary.
Qualifications:
- 2+ years of experience in a technical support, help desk, or platform administrator role. Five9 and Salesforce experience highly preferred.
- Basic understanding of APIs and integrations, highly preferred.
- Working knowledge of SQL or data queries for reporting and troubleshooting, highly preferred.
- Strong problem-solving skills and ability to troubleshoot technical issues effectively.
- Excellent verbal and written communication skills.
- Strong interpersonal and cross-functional collaboration skills
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
