Marketplace Billing Lead

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Team Description:

The Order to Cash team is global and has three locations: Dublin, Austin, and Gurgaon. The Director, Global Billing leads the team. We are both internal and external customer-facing. This team is a high-performing, collaborative team of overachievers and driven professionals.

We are looking to speak to candidates who are based in Austin for our hybrid working model.

Position Responsibilities Include:

• Oversee and plan the day-to-day operations for the Marketplace Billing Team
• An ideal candidate will ensure all team members' tasks are allocated and planned according to the OTC Matrix
• Track the team's KPIs related to transactional activities and communicate these to the Billing Supervisor
• Responsible for refreshing and creating all documentation related to transactional tasks
• In charge of quarterly training sessions for all team members and assisting junior team members with approvals and questions
• Manage the Credits and Rebill process E2E, including reaching for approvals to different teams and processing the RMA in Netsuite
• Assist junior members with escalations and complex deal reviews
• Collaborate with the Supervisor of Marketplace Billing to oversee and streamline the Marketplace billing operations process
• Assist the Supervisor of Marketplace Billing with projects in a hands-on manner
• Work with teams outside of OTC, particularly the technical team, with projects and day-today activities when needed
• Provide input on process improvements that align with MDB accounting practices
• Responsible for month-end activities and managing month-end reporting
• Pivots to support transactional functions as needed
• Be able to work long hours during Quarter-end

Candidate Profile Includes:

• The ideal candidate is comfortable working under pressure, critically thinks on decisions in line with business perspective for the Marketplace team’s benefit
• Must have advanced Excel skills and a basic understanding of SQL   
• Able to draw KPIs and illustrate data for supervisors and managers to facilitate accurate decision-making
• Strong communication skills, ability to liaise with different levels and roles across MongoDB
• Has an ability to work independently 
• Comfortable working with large volumes of data
• Experience in a fast-paced environment supporting corporate customers is a plus  
• Strong attention to detail, ensuring that work is consistently clean and high-quality
• Familiarity with legal agreements and contracts related to order processing
• Above-average organizational skills and adequate time prioritization are essential
• Be comfortable to jump transactional activities when necessary 
• Be comfortable making decisions with only 80% of the information, rather than needing all the details

Nice to have

• Knowledgeable about Cloud Consumption Systems
• Understanding of marketplace business 
• Obsessed with customer satisfaction
• Possesses some technical knowledge 
• Experienced with NetSuite and Salesforce

Success Measures:

The Billing lead will be successful in this role when they can execute the following strategic tasks/responsibilities:

• In 3-6 months, we will be fully ramped and taking ownership of day-to-day tasks. I will have participated actively in a quarter-end close
• In 6 -12 months, you’ll have accomplished ownership of the billing processes
• In 12 months, I will have established rapport with Order-To-Cash global members and multiple teams within the company

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1263123123