WhiskerCloud is a Newport Beach, CA-based technology company best known for its total package of marketing and technology packages for veterinary hospitals around the world.

WhiskerCloud is modernizing the veterinary industry with beautiful, custom websites, mobile-responsive design, email and cloud hosting, analytics, search engine optimization, content creation, advertising, social media, and web security – we’re the all-in-one platform that the veterinary industry has needed for a long time. We’re growing quickly and need to add more talented people to our team. Due to coronavirus, our team is fully remote, but we do prefer people living in California.

The ideal candidate will be someone that works smart and wants to rise in our company. Our team is big on collaboration and wearing multiple hats to keep the momentum rolling!

In this role, you will:

• Provide responsive engagement using a consistent brand voice across all of our social media platforms, and sometimes via email or phone as well.
• Monitor social media accounts using programs like Sprout Social to engage, educate, and address inquiries
• Assist customers with requests and needs for graphics, copywriting, or videos
• Work closely with internal marketing teams to streamline processes and coordinate the execution of new customer success strategies
• Monitor & analyze social media and website metrics to identify trends that may impact customer satisfaction.

The right candidate has these skills:

• At least one year of working experience in a customer experience, social media or copywriting capacity
• Excellent knowledge of social media platforms
• Agency or startup experience is not required but is strongly preferred
• The ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills

Our employees enjoy some fun perks:

• Generous PTO
• Awesome health benefits
• Work from home (currently how we work due to COVID)
• All travel is covered by us when you attend company events
• Fun company outings and team-building activities (currently doing virtual pizza and beer parties due to COVID)
• Many opportunities for growth

We want someone that stands out when applying! Be sure to let us know why you are the best candidate for the WhiskerCloud team.