ABOUT WELL HEALTH 

WELL™ Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. 

WELL™ Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications across healthcare organizations, WELL Health reduces unnecessary provider stress and potential errors, while increasing patient visits and loyalty. 

Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1.1 billion messages for 37+ million patients annually. 

Our award-winning culture: In 2021, WELL Health was named No.10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. WELL Health was recently named No. 10 on the 2021 Forbes America's Best Startup Employers list and No.133 fastest-growing company in North America on the 2021 Deloitte Technology Fast 500, and ranked on the Inc. 5000 list of fastest-growing private companies for two consecutive years. 

SUMMARY 

WELL Health is seeking a talented individual to help lead Social Media Strategy & Engagement on our growing team. You will report directly to our Director of Communications. You will help shape, grow and drive WELL Health’s business forward across all our social channels: LinkedIn, Twitter, Facebook, YouTube and Instagram. This role works with stakeholders across the entire company including the Executive Leadership Team, Engineering, Sales, Customer Success, Marketing, Data Insights and Product.

You are a self-starter and problem-solver and looking for your next role at a fast-paced startup. You are excited about bringing your sound judgment, creative thinking and strong work ethic to a growing organization.

RESPONSIBILITIES 

• Lead strategy, engagement and execution for WELL Health’s social media channels including: Facebook, Twitter, LinkedIn, Instagram, and YouTube. And advise us on venturing into new social platforms, like TikTok, if it’s right for our business growth.
• The day to day aspects of this role include:
• Managing the entire social media program from strategy to execution, which includes copywriting, visual storytelling, social calendar development, integration with broader digital SEO strategy, measurement, social listening / engagement, identifying social trends/opportunities, customer listening, and more.
• Demonstrate attention to detail and proactivity (source internal approvals and drive forward content development with busy internal stakeholders, proofing / quality-control checklist, etc.)
• Lead analytics and measurement across all social media channels - identifying what works well and what can be improved; tailor messaging and social strategies for different channels and audiences
• Be curious about new, emerging social channels and how WELL Health can tap into them
• Work cross-functionally, with sales, marketing, HR, demand gen, and more to source content/approvals and creatively storytell across social media channels
• Partner with external resources like graphic designers, photography, video editors and agencies / consultants
• Lead measurement strategy and execution for communications team (including earned and social media)
• Demonstrate understanding of social / media monitoring tools (Cision, Sprout, Meltwater, etc.)
• Think strategically and creatively, always pushing yourself and WELL Health to the next level in our social media strategy
• Handle day-to-day communications needs, support the team/company/executives as needed and stay flexible and nimble as focuses can change quickly
• Develop, write and create content, ranging from presentations to social squares
• Produce highly-technological content that is still compelling, creative and accurate

REQUIREMENTS 

• 5 - 10+ years of experience in social media and/or digital strategy as a part of an:
• In-house team (ideally in B2B, SaaS, healthcare, medical device, health tech or digital health organization) and/or agency experience, handling clients in tech, healthcare and/or both.
• Has lead strategy and execution for healthcare company’s or B2B brands’ social channels: LinkedIn, Twitter, Facebook, YouTube, Instagram and/or TikTok
• Will to travel (eventually) to capture social content at:
• Events, conferences & speakers, associations, trade shows, partnerships
• Able to advise and draft copy for executive’s social media channels
• Naturally curious, and able to operate in a constantly changing business environments
• A willingness to show your expertise and leadership through action and passion - not afraid to get your hands dirty, play as a team and coach others to do what’s best for the company
• Able to advance projects without all the information and gather the information you need, in a remote environment, with multiple, occupied stakeholders 
• Mission-driven: passionate about healthcare and improving patients’ lives through technology

BONUS 

• Startup experience, specifically at a B2B Saas organization

LOCATION 

WELL Health is headquartered in Santa Barbara, CA. For this role, we are open to candidates in Santa Barbara or fully remote. #LI-Remote

WORKING AT WELL

Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.

Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!

Learning and development – frequent events and tools available to help our employees #PursueGrowth.

Career mobility – we promote from within and have opportunities for employees to transfer between teams. 

Santa Barbara office perks – dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck. 

Company perks and benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).

Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram profile to hear from our employees about working at WELL Health. Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Committed to Diversity, Equity, and Inclusion

WELL Health is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL Health are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. WELL Health is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL Health is committed to providing employees with a work environment free of discrimination and harassment; WELL Health will not tolerate discrimination or harassment of any kind.

Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.