Director, CRM

| Greater LA Area
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FabFitFun is looking for a Director, CRM to join our team! Reporting to our Head of Customer Engagement/Editorial, this position will be based in the Greater Los Angeles area.

This person will oversee our CRM team, as well as drive strategy for our omni-channel expansion in order to engage members and improve retention and growth. At the Director level, this leader will also have the opportunity to collaborate with senior cross-functional stakeholders on company-wide initiatives. 

Ideal candidates will have previous CRM leadership experience within an e-commerce/B2C environment, as well proven ability to manage and develop a growing team.

What You’ll Do:

  • Drive strategy for omni-channel expansion in order to engage members and improve retention and growth (This includes channel strategy for email, in-app push, and SMS)
  • Collaborate with Product and Engineering to develop/implement/improve the necessary systems/tools to achieve the collective CRM vision
  • Own all KPIs and metrics in order to proactively optimize and develop all CRM programs to create the best member experience.
  • Optimize existing channel strategies as we expand the membership, including onboarding workflows, triggered campaigns, increased personalization, targeted segmentation, etc
  • Lead development of the roadmap for a clear A/B testing framework of new and existing programs to increase growth and improve retention
  • Foster development for direct reports and full CRM team to ensure individual growth
  • Oversee compliance with CAN-SPAM and GDPR regulations as the membership expands globally

What You’ll Bring:

  • 8+ years of marketing experience including senior level experience in CRM (preferably within an e-commerce, B2C environment)
  • Proven experience growing channel strategies for email, push, and SMS
  • Knowledge of CRM platforms (preferably Iterable or comparable platform) 
  • Strong leadership skills with experience in hiring, managing, and developing a team of at least 5 or more
  • Highly data-driven with ability to interpret data into actionable programs to meet company goals 
  • Strong collaboration skills and experience working across senior level stakeholders 
  • Committed to putting the member and member experience first when accomplishing company goals

What You’ll Get:

  • Amazing benefits including medical, dental, vision, FSA, and pet insurance
  • 401K match program
  • Open/Flexible PTO policy - we trust our employees to manage their time!
  • Monthly cell phone reimbursement
  • Monthly work from home stipend while the company is temporarily remote
  • Donation matching program
  • Free FabFitFun subscription and quarterly credit in our e-commerce Add-Ons store
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • SalesforceCRM
    • IterableEmail

Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.
Out of the Box: How Subscription Box Service FabFitFun Experiments to Innovate
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How would you describe the company’s work-life balance?

After being at this company for a few years, balancing work and life has never been a concern for me. Between the flexibility to work from home when necessary, to traveling the world, this company always encourages a balance. I really appreciate that I never have to put my life on pause -- it’s a freedom that makes this company so wonderful.

Taylor

Customer Acquisition Specialist

How has your career grown since starting at the company?

My career has grown tremendously since joining FabFitFun in 2015! I started as a Jr. Account Manager, and have worked my way up to Director, Strategic Merchandising! FabFitFun helped me to not only switch teams, but also encouraged me to take courses on any skills that I wanted to improve for my new position.

Carly

Director, Strategic Merchandising

How do you make yourself accessible to the rest of the team?

I believe in casually connecting with my team on a regular basis. During lunch I will often go to one of our team rooms and eat with them, and aim to not talk about work. My hope is that this connection will encourage them to ask me when they need something. I also try to encourage direct feedback by being grateful for ANY feedback I receive.

Arjen

SVP, People

What are FabFitFun Perks + Benefits

FabFitFun Benefits Overview

Amazing benefits including medical, dental, vision (+ Pet insurance!)
401K & Matching
Open/Flexible PTO policy - we trust our employees to manage their time
Donation matching program
Free FabFitFun subscription and quarterly credit in our e-commerce Add-Ons store
Monthly cell phone reimbursement
Monthly work from home stipend while the company is temporarily remote

Culture
Volunteer in local community
Partners with Nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Happy Hours
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Relocation Assistance
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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