Customer Success Manager - SEO SaaS Product

| Greater LA Area

ClickFlow is a SEO product that helps websites increase their SEO traffic using SEO experiments. Currently we work with some of the largest sites in the world! We are looking for a highly motivated customer success individual that will grow with our business.

Go here to watch an overview of the product: clickflow.com

Given our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a senior executive to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).

CUSTOMER SUCCESS OUTCOMES

Increase renewal rates and reduce churn

Expand our revenue in accounts through cross-sell and up-sell

Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

Drive new business growth through greater advocacy and reference-ability

Define and Optimize Customer Lifecycle

Map customer journey

Develop listening points in journey (e.g., usage, satisfaction, etc.)

Customer development

Standardize interventions for each point in journey

Define segmentation of customer base and varying strategies

Identify opportunities for continuous improvement

Learn from best practices in industry

Manage Customer Success Activities

Professional Services

Customer Support

Customer Success Management

Renewals

Cross-sell / Up-sell

Requirements

REQUIREMENTS

2+ years experience in customer-facing organizations

HUGE plus for SEO experience

Ability to manage influence through persuasion, negotiation, and consensus building

Ideally combined background of post-sale and sales experience

Strong empathy for customers AND passion for revenue and growth

Strong background in SaaS

Deep understanding of value drivers in recurring revenue business models

Analytical and process-oriented mindset

Demonstrated desire for continuous learning and improvement

Enthusiastic and creative leader with the ability to inspire others

To apply, include 'customer success is cool' in the subject, custom message or title or else your application will be disqualified

Excellent communication and presentation skills

Relevant Bachelor’s degree; preference for computer science or related degrees

Benefits

  • Depends on the nature of the role. Please inquire.
Read Full Job Description
Apply now

Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • Facebook Ads ManagerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • IndesignDesign
    • Premiere ProDesign
    • AsanaManagement
    • BasecampManagement
    • SlackManagement
    • DripEmail

Location

We're located in a high-rise with stunning views of downtown LA, central to public transportation, and trendy bars and restaurants.

An Insider's view of Single Grain

How would you describe the company’s work-life balance?

Our work-week is Monday to Wednesday in the office and Thursdays and Fridays are remote. It's the perfect balance to collaborate earlier in the week and then really focus and execute at the end of the week. I never feel like I'm chasing the weekends here. Wednesdays are like Fridays to me!

Hannah K.

Operations

How has your career grown since starting at the company?

When I first started at Single Grain as an intern, I knew very little about any kind of marketing but I was hungry to learn. Fast forward a little under a year and now I feel comfortable creating social strategies and contributing to the Content Marketing team. This is all thanks to the guidance and education provided to everyone at Single Grain.

Hannah B.

Social Media Coordinator

What is your vision for the company?

We're not just an agency. We're an organization that focuses on the continual development of its employees, clients, and students around the world. Our burning desire to educate allowed us to build an audience and ultimately, we want to educate 40 million future leaders on creating predictable growth!

Eric

CEO

What are Single Grain Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Squad ensures that the culture stays alive and thrives as we scale. The squad plans out our lunches, happy hours, celebrations, and community events.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers 99% of the premium. Eligible health-care related costs are considered as pre-tax spending, meaning you pay less in income taxes and get to keep more of the money you earned.
Vision Benefits
Our vision plan covers 99% of the premium. Eligible health-care related costs are considered as pre-tax spending, meaning you pay less in income taxes and get to keep more of the money you earned.
Health Insurance Benefits
We cover 100% of the health insurance premium. Eligible health-care related costs are considered as pre-tax spending, meaning you pay less in income taxes and get to keep more of the money you earned.
Life Insurance
We cover 100% of the life insurance premium. Eligible health-care related costs are considered as pre-tax spending, meaning you pay less in income taxes and get to keep more of the money you earned
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Single Grain matches up to 2% of contributions for all full-time employees.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
We're not counting the hours or keeping a timecard. If you have to leave a little early or arrive a little late, just make sure the work still gets done!
Remote Work Program
All full-time employees have the option to work remote on Thursdays and Fridays.
Vacation & Time Off Benefits
Generous PTO
Single Grain full-time employees receive 15 PTO days per year for the first two years and 25 PTO days per year after two years.
Paid Holidays
Paid Sick Days
Employees receive 8 days per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Single Grain provides employees with free Metro cards if you use public transportation to get to work. Not near a train or bus? Single Grain provides up to $10/day for parking.
Company Outings
We end the year with a big celebration!
Game Room
Our conference rooms are famously named after Zelda and Mario. You can find us winding down at the end of the day playing Super Smash Bros.
Stocked Kitchen
Our kitchen is stocked with goldfish (the crackers, not the real fish), cereal, pretzels, beef jerky sticks, and more. There's also fresh brewed coffee, mushroom coffee, a variety of teas, and LaCroix
Some Meals Provided
Single Grain has a stocked kitchen with breakfast foods and snacks. And every Monday, we treat the team to lunch!
Happy Hours
We host happy hours every other Wednesday! Luckily, we're in Downtown LA with tons of options for whatever the mood is.
Parking
Single Grain provides up to $10/day for parking.
Professional Development Benefits
Lunch and learns
Single Grain hosts lunch and learn meetings once per month where your fellow colleagues will share some wisdom and expertise with the rest of the team.
Online course subscriptions available
Paid industry certifications
Single Grain will ensure you have the certifications you need to achieve success in your role.

Additional Perks + Benefits

In addition to all the benefits + perks we already have, we're always open to feedback and suggestions to ensure Single Grain is the best place to work.

More Jobs at Single Grain8 open jobs
All Jobs
HR
Internships
Marketing
Marketing
new
Los Angeles
Internships
new
Los Angeles
Marketing
new
Los Angeles
Internships
new
Los Angeles
Marketing
new
Los Angeles