CRM Specialist

| Greater LA Area
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FabFitFun is looking for a CRM Specialist to help develop, manage, and optimize our email, push, and SMS campaigns. This person will be working under our CRM Manager and will be based when we return to the office at our HQ in West Hollywood, CA.

The CRM Specialist will help drive strategy and execution of CRM to onboard, retain, build loyalty, and increase lifetime value by engaging customers with personalized, targeted, and relevant marketing at every stage. The ideal candidate has experience in email marketing, mobile push, in-app messaging, SMS, and analytics.

What You’ll Do:

  • Develop and execute email, PUSH, and SMS campaigns
  • Actively contribute to the creation and management of the CRM calendar 
  • Own your area of expertise and meet key KPIs in strategic partnership with your manager by performing A/B tests, creating targeted segmentation, and using personalized content
  • Collaborate with multiple cross-functional partners (Creative, Product, Data, etc.) to meet company goals
  • Support the ongoing maintenance/operations of our marketing technology tools and help launch and integrate new communication channels into our marketing strategies
  • Stay current on trends and best practices in lifecycle and channel marketing and advise the team accordingly
  • Ensure compliance with CAN-SPAM regulations

What You'll Bring:

  • 2+ years experience working directly in email marketing (B2C/subscription based preferred)
  • Confidence in developing and executing lifecycle marketing strategies and communications for e-commerce
  • Experience with creating and maintaining automated workflows
  • Knowledge creating complex segmentation for multiple audiences and developing and executing A/B tests
  • Previous experience working with Iterable or a comparable email marketing platforms
  • Strong copywriting/copy editing skills with proficiency in AP Style
  • Light HTML experience
  • Experience with CSS a plus
  • Exceptional execution and organizational skills
  • Detail-oriented, a multi-tasker, love adhering to deadlines, and thrive in a fast-paced environment
  • Familiarity with GDPR (General Data Protection Regulation)
  • Bachelor's degree in Journalism, Marketing, or Communications

What You'll Get:

  • Amazing benefits including medical, dental, vision, FSA, and pet insurance
  • 401K match program
  • Open/Flexible PTO policy - we trust our employees to manage their time!
  • Monthly cell phone stipend
  • Monthly work from home stipend while the company is temporarily remote
  • Donation matching program
  • Free FabFitFun subscription and quarterly credit in our e-commerce store
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • SalesforceCRM
    • IterableEmail

Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.
Out of the Box: How Subscription Box Service FabFitFun Experiments to Innovate
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An Insider's view of FabFitFun

How would you describe the company’s work-life balance?

After being at this company for a few years, balancing work and life has never been a concern for me. Between the flexibility to work from home when necessary, to traveling the world, this company always encourages a balance. I really appreciate that I never have to put my life on pause -- it’s a freedom that makes this company so wonderful.

Taylor

Customer Acquisition Specialist

How has your career grown since starting at the company?

My career has grown tremendously since joining FabFitFun in 2015! I started as a Jr. Account Manager, and have worked my way up to Director, Strategic Merchandising! FabFitFun helped me to not only switch teams, but also encouraged me to take courses on any skills that I wanted to improve for my new position.

Carly

Director, Strategic Merchandising

How do you make yourself accessible to the rest of the team?

I believe in casually connecting with my team on a regular basis. During lunch I will often go to one of our team rooms and eat with them, and aim to not talk about work. My hope is that this connection will encourage them to ask me when they need something. I also try to encourage direct feedback by being grateful for ANY feedback I receive.

Arjen

SVP, People

What are FabFitFun Perks + Benefits

FabFitFun Benefits Overview

Amazing benefits including medical, dental, vision (+ Pet insurance!)
401K & Matching
Open/Flexible PTO policy - we trust our employees to manage their time
Donation matching program
Free FabFitFun subscription and quarterly credit in our e-commerce Add-Ons store
Monthly cell phone reimbursement
Monthly work from home stipend while the company is temporarily remote

Culture
Volunteer in local community
Partners with Nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Happy Hours
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Relocation Assistance
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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