CRM Specialist at FabFitFun, Inc.

| Greater LA Area
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FabFitFun is looking for a CRM Specialist to help develop, manage, and optimize our email, push, and SMS campaigns. This person will be working under our Senior Manager, CRM in our West Hollywood office location.

The CRM Specialist will drive strategy and execution of CRM to onboard, retain, build loyalty and increase lifetime value by engaging customers with personalized, targeted and relevant marketing at every stage. The ideal candidate has experience in email marketing, mobile push, in-app messaging, SMS, and analytics.

What You’ll Do:

  • Develop and execute email, PUSH, SMS, and site marketing strategies and communications via lifecycle, transactional/triggered, and promotional campaigns 
  • Actively contribute to the creation and management of the email marketing calendar 
  • Create and optimize over time segmentation and personalization strategies
  • Design and execute a rigorous A/B testing agenda to understand and enhance marketing effectiveness
  • Work collaboratively to create a seamless member journey that thoughtfully connects different FabFitFun products and assets
  • Partner with Product, Engineering, and Analytics to continuously automate and personalize our marketing
  • Partner with the Creative and Editorial teams to fulfill channel and business KPIs and align with our brand platform, visual standards, and voice guide
  • Support the ongoing maintenance/operations of our marketing technology tools and help launch and integrate new communication channels into our marketing strategies
  • Stay current on trends and best practices in lifecycle and channel marketing and advise team accordingly
  • Ensure compliance with CAN-SPAM regulations

What You'll Bring:

  • 2+ years experience working directly in email marketing (B2C/subscription based preferred)
  • Confidence in developing and executing lifecycle marketing strategies and communications for e-commerce
  • Familiarity developing and executing A/B tests and translating data into business and consumer insights
  • Bachelor's degree in Journalism, Marketing, or Communications
  • Experience working with Iterable or a comparable email marketing programs
  • Previous experience with automated drip campaigns
  • Strong copywriting/ copy editing skills with proficiency in AP Style
  • Light HTML experience
  • Experience with CSS a plus!
  • Incredibly organized with strong interpersonal and communication skills
  • Detail-oriented, a multi-tasker, love adhering to deadlines, and thrive in a fast-paced environment
  • Familiarity with GDPR (General Data Protection Regulation) a plus

What You’ll Get: 

  • Be a part of one of the fastest growing companies in the US that is revolutionizing e-Commerce
  • Amazing benefits including medical, dental, vision, FSA, and 401k
  • Generous PTO Policy 
  • Free FabFitFun subscription and and quarterly credit in the Add-Ons store
  • Catered meals, kitchen stocked with great snacks and drinks

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • SalesforceCRM
    • IterableEmail

Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.
Out of the Box: How Subscription Box Service FabFitFun Experiments to Innovate
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An Insider's view of FabFitFun, Inc.

How would you describe the company’s work-life balance?

After being at this company for a few years, balancing work and life has never been a concern for me. Between the flexibility to work from home when necessary, to traveling the world, this company always encourages a balance. I really appreciate that I never have to put my life on pause -- it’s a freedom that makes this company so wonderful.

Taylor

Customer Acquisition Specialist

How has your career grown since starting at the company?

My career has grown tremendously since joining FabFitFun in 2015! I started as a Jr. Account Manager, and have worked my way up to Director, Strategic Merchandising! FabFitFun helped me to not only switch teams, but also encouraged me to take courses on any skills that I wanted to improve for my new position.

Carly

Director, Strategic Merchandising

How do you make yourself accessible to the rest of the team?

I believe in casually connecting with my team on a regular basis. During lunch I will often go to one of our team rooms and eat with them, and aim to not talk about work. My hope is that this connection will encourage them to ask me when they need something. I also try to encourage direct feedback by being grateful for ANY feedback I receive.

Arjen

SVP, People

What are FabFitFun, Inc. Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Happy Hours
Happy hours are hosted Once per month.
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Relocation Assistance
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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