FabFitFun
Hybrid

CRM Manager - FFF Style

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FabFitFun is looking for a CRM Manager to help develop, manage, and optimize our dedicated email campaigns for our initiative, FFF Style. This person will be working under our Senior Manager, CRM in our West Hollywood office location.

This will be a unique opportunity to oversee the entire CRM process (strategy & execution) for one of our growing programs within FabFitFun. The ideal candidate is highly organized, not afraid to get their hands dirty, but can also look at the big picture. Interest in fashion a plus! 

Day-to-Day, You Will:

  • Drive customer acquisition and retention for FabFitFun subsidiary, FFF Style
  • Develop email marketing strategies in promotional, transactional, and highly targeted trigger campaigns across the customer lifecycle
  • Build and oversee dedicated CRM calendar with promotional offers for FFF Style
  • Utilize segmentation tools to develop databases for lead generation and increase customer engagement and retention
  • Maintain and update all email performance reporting in real time
  • Analyze campaign performance and suggest improvements
  • Design and execute a A/B testing to understand and enhance marketing effectiveness
  • Work closely with cross departmental team members to ensure email assets fulfill channel objectives and deliver on brand look, tone, and feel
  • Write copy and proofread emails for clarity, grammar and spelling
  • Support the ongoing maintenance/operations of our marketing technology tools and help launch and integrate new communication channels into our marketing strategies
  • Discover new channels that FFF Style can market through 
  • Ensure compliance with CAN-SPAM regulations

What You'll Bring:

  • 4+ years experience working directly in email marketing (B2C/subscription based preferred)
  • Bachelor's degree in Journalism, Marketing, or Communications
  • Confidence in developing and executing lifecycle marketing strategies and communications for e-commerce
  • Familiarity developing and executing A/B tests and translating data into business and consumer insights
  • Experience working with Iterable or a comparable email marketing programs
  • Previous experience with automated drip campaigns
  • Strong copywriting/ copy editing skills with proficiency in AP Style
  • Incredibly organized with strong interpersonal and communication skills
  • Detail-oriented, a multi-tasker, love adhering to deadlines, and thrive in a fast-paced environment with tight deadlines 
  • PUSH/SMS and direct mail experience a plus!

What You'll Get:

  • Be a part of one of the fastest growing companies in the US that is revolutionizing e-Commerce
  • Amazing benefits including medical, dental, vision, FSA, and 401k
  • Flexible PTO
  • Free FabFitFun subscription and and quarterly credit in the Add-Ons store
  • Catered meals, kitchen stocked with great snacks and drinks
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What are FabFitFun Perks + Benefits

FabFitFun Benefits Overview

Amazing benefits including medical, dental, vision (+ Pet insurance!)
401K & Matching
Open/Flexible PTO policy - we trust our employees to manage their time
Donation matching program
Free FabFitFun subscription and quarterly credit in our e-commerce Add-Ons store
Monthly cell phone stipend

Culture
Volunteer in local community
Partners with nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Covered through Nationwide - 90%
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Partner with BrightFunds to allow the company to match up to $500 per employee annually for approved donations and organizations
Child Care & Parental Leave
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some meals provided
Catered lunch weekly on Tuesday! Supplemental Catered meals also available throughout the month
Company-sponsored happy hours
Onsite office parking
Paid parking available for all of our employees
Pet friendly
Dog friendly office and right across the street from the West Hollywood dog park! You will find bowls and treats throughout the office.
Relocation assistance
Fitness stipend
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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