Wave is creating a new kind of virtual concert experience. We know that today’s music audience wants to be part of the experience. Our goal is to create a first-of-its-kind virtual show for the next generation of concert-goers across the world’s biggest social and gaming platforms. Wave concerts are live, immersive, interactive and social. We combine cutting-edge gaming and broadcast technology with an interactive concert experience to help fans and artists more deeply connect with each other and express themselves in innovative ways.  

The Community Manager is responsible for engaging and interacting with Wave’s communities across social platforms. The ideal candidate is passionate about Wave, great at building connections with different audiences, and able to create deeper advocacy and engagement within Wave’s diverse community of followers. This role will lead community management and create consumer advocacy and a feedback loop. The Community Manager will also partner closely with the Social Media Manager on content management as it relates to FAQs and ensuring that the community feels heard and appreciated.

Responsibilities:

• Foster a positive, constructive, and communicative community that feels heard and appreciated
• Manage the sentiment and engagement of all community members, especially high-value community members
• Establish moderation guidelines for Wave shows and moderate where needed
• Partner with PR and Legal to define, adapt, and enforce community policies and standards
• Build and maintain a feedback loop across all the Wave social communities 
• Work with the community, internal stakeholders, and leadership to deliver valuable customer and business insights
• Take on new responsibilities and tasks as needed

Desired Experience, Skills & Personal Qualities:

• 3-5 years of social media or community management experience, preferably in the music space 
• Passion for Wave is must. Love for gaming, entertainment, and/or pop culture is also preferred
• Excellent written skills and judgment
• Deep understanding of Gen Z and Millennial audience
• Familiarity with the latest community management strategies and tactics
• Ability to be self-directed and operate in an entrepreneurial environment that can be ambiguous and continuously evolving
• Experience using social sentiment monitoring tools
• Ability to work well under pressure and meet deadlines