Market Operations Director (Southeast & Northeast)

Who You Are

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.

Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients.

We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Your Role

The Market Operations Director is responsible for owning and managing partner-level P&Ls for assigned markets. You will lead, influence, and support operational execution on the best clinical care for our patients. You will execute on the operational plan based on market needs. To promote holistic patient care, you will leverage internal and external stakeholders and partners and engage the entire interdisciplinary team including nephrologists, advanced practice providers, behavioral health advanced practice providers, registered nurses, nurse care managers, care coordinators, health coaches, dietitians, social workers, and even podiatrists – all within the Evergreen Nephrology family.

This role will primarily support the Southeast and Northeast markets and will require 25-50% travel.

Primary Functions

• Utilize your knowledge of Value Based Care (VBC) to translate our operational and clinical model in a way that engages and drives internal and external stakeholders in strategic execution and partnership
• Provide operational lead and support in building the market, in collaboration with nephrology partners
• In close partnership with Clinical Operations leaders, track performance and identify opportunities for improvement. Work across central teams to ensure optimized performance of our core business (Engagement & Growth, Reduce TME, Clinical Documentation, and Quality) for the market.
• Monitor dashboards and communicate performance results to help drive accountability across internal and external partners.
• Leverage data and performance analytics to drive clinical and operational process improvements
• Prepare effective presentation materials and agendas with clear items for follow-up and execution
• Maintain a liaison relationship between Evergreen Nephrology and stakeholders or partners through relationship building and attendance at meetings and through both written and oral communication
• Promote Evergreen Nephrology within the local market to help community understand our business model
• Other duties as assigned

Required Qualifications 

• Bachelor’s Degree required with Master’s Degree preferred
• Four years of experience managing teams in a multi-site medical group practice setting, leading large scale program implementations, and managing operations in a Value Based Care setting.
• Experience leading and managing multiple workstreams and adapting to change based on market needs and performance goals.
• Intermediate skills with MS Office Suite of products including Outlook and Teams
• You have the ability to work effectively in a primarily remote environment:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wired to the house internet (Cable, Fiber, or DSL) and hardwired to the internet device is recommended
• Evergreen will provide Remote or Hybrid Home/Office employees with telephony applications and equipment to meet the business requirements for their position/job
• Team Members must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Compensation

The pay range for this role is $140,000 to $150,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors.  

This role is also eligible for an annual bonus.

Benefits

Evergreen Nephrology’s total rewards program is designed to support you in and outside of work. You can expect:

• Paid time off starting at 4 weeks for full-time employees
• 12 paid holidays per year
• Medical, dental, vision and life insurance, including an HSA with employer match
• Reimbursement for continuing medical education for eligible roles
• A 401(k) program where Evergreen matches up to 4% of contributions
• Paid parental leave
• A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology

Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws.

If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at [email protected].