Lead regional strategy, P&L, and operational performance for the West region. Drive growth, customer satisfaction, compliance, and leadership development across regional teams while collaborating with matrixed stakeholders and traveling to support client relationships.
Key Responsibilities
- Develop and execute business strategies aligned with short- and long-term objectives.
- Provide strategic guidance to executive leadership regarding market dynamics and future growth opportunities.
- Develop and implement business plans that support profitable growth and operational excellence.
- Ensure compliance with company policies, standards, and legal requirements.
- Build and maintain trusted relationships with clients, stakeholders, and regulatory authorities.
- Lead, mentor, and develop senior leaders and regional teams.
- Drive regional growth, profitability, customer satisfaction, and operational performance.
- Maintain full P&L responsibility, including budgeting, forecasting, and revenue attainment.
- Monitor KPIs, customer feedback, and operational metrics to support data-driven decision making.
- Collaborate across matrixed teams to achieve organizational objectives.
- Drive employee engagement, leadership development, and a culture of accountability.
- Travel throughout the region to strengthen client relationships and support business objectives.
Qualifications
- Bachelor’s degree in a related field; Master’s degree preferred.
- Minimum 10 years of progressive leadership experience within an MSP or related technology services environment.
- Minimum 7 years of people leadership experience, including leadership of leaders.
- Strong business acumen with proven strategic planning and operational leadership capabilities.
- Demonstrated experience leading customer-facing service delivery organizations.
- Exceptional relationship-building, communication, and change management skills.
- Process improvement and performance optimization experience; Six Sigma certification is a plus.
- Executive presence with a proven ability to influence and lead at all organizational levels.
Working Conditions
- Ability to work independently with moderate supervision.
- Ability to travel regularly and work outside normal business hours when necessary.
- Ability to manage multiple priorities and competing demands.
- Ability to operate standard office technology and equipment
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Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
