Manager, Solutions - The Orchard

The Orchard is a leading full-service music distribution company operating in 48 markets worldwide and servicing top global independent artists and labels. With cutting-edge operations and an unparalleled global team, The Orchard partners with clients to provide full scale solutions across a variety of verticals. Championed by an exceptional community of music lovers and experts, The Orchard empowers creators to grow and evolve in the dynamic, global industry.
The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.

Our company is seeking a Manager, Solutions to join our dynamic team. As the Manager, Solutions, you will be part of a team that manages and supports a large roster of distributed clients across the globe, overseeing key elements of the client experience, including working alongside label clients to develop artists and promote content. The candidate must have strong passion for and knowledge of the independent music market, an understanding of digital retail platforms, release requirements and opportunities, and solid technical capabilities. This is a highly responsible role that requires proactive problem solving skills, a keen eye for detail, and a love for all types of music.

• Office- first role, in office 4 days a week.
• Manage day to day relationships with distributed label and artist clients.
• Manage clients’ priority release campaign logistics from inception through to analysis, working with other internal departments such as sales, marketing, operations, and data analytics as necessary
• Manage assigned label’s digital and physical product logistics and operations, ensuring digital content is delivered in a timely manner and to required specifications using Orchard technology systems, and physical releases make their way to market by way of coordinating with sales, manufacturing, and inventory management
• Liaise with all internal departments (from finance and marketing to legal and management) to ensure client business needs are met, as the primary point of contact externally to the label and internally representing your labels’ interests
• Drive product adoption of The Orchards tools and services across the client base
• Main point of contact for questions pertaining to all operational functions across the organization, serving as a focal point of information and defining internal processes and procedures 
• Focus on clear, solution based responses to internal and external queries regarding client questions Ability to handle high volume inbound needs from labels and ensure they are being addressed in a timely manner

• 3+ years’ experience within a label or distribution system, or similar area, working with labels or artists
• 1-2 years of Zendesk experience preferred
• Position is customer service and relationship focused, requiring excellent internal and external communication skills and professional diplomacy
• Experience with digital music platforms and digital music best practices
• Experience with digital and physical retail opportunities
• Patient and empathetic 
• Effective communicator on phone, email, and in person
• Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter
• Multi-tasker with supreme attention to detail, follow-through and effective prioritization
• Spanish language skills preferred, but not required 

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• Time off for a winter recess

The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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